Processing Specialist

Richwood Bank•Richwood, OH

About The Position

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities! The Processing Specialist will be responsible for setting up business customers ancillary products and completing important back-end daily processes for the bank, while ensuring accuracy for branches and customers. A hard-working attitude is a plus in providing support to all of our customer-facing departments. Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.

Requirements

Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
Strong problem-solving skills
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in past-paced environment
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive attitude towards your team and customers
Driven to succeed and open minded to learn more about new technology within our industry
Accurate typing skills, including the use of work processing, spreadsheet software applications and email
High School Diploma or GED required
2 years of banking required

Nice To Haves

college preferred

Responsibilities

Greet customers by phone and chat pleasantly and efficiently
Knowledge of Operations Processing duties and back-end set ups for Product Solutions
Originate wire transfers as well as administrative duties
Process incoming deposits via digital deposit and mobile capture channels
Serve as backup administrator for SCO system with the ability to create or re-set user information and run item queries
ACH/IAT returns, prenotifications, and monitoring
Positive Pay set up and support
Maintain assigned work hours
Work with others in a team environment
Demonstrates knowledge of all accounts, products, and services offered
Stays current on rates for CDs, savings, IRA and interest-bearing checking accounts
Assists manager with miscellaneous office support as needed and when time allows