Processing Assistant V-Child Support Enforcement

Harnett County•Lillington, NC

7d•Hybrid

About The Position

The Child Support Processing Assistant V provides assistance to the agency’s specialized unit responsible for location of non-custodial parents, paternity establishment, support establishment and enforcement of all support orders. This employee performs a variety of office and/or technical tasks to accomplish the specialized processing of information, documents and materials. This employee will typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees may supervise or coordinate the work of staff. Work is differentiated from the Level IV by the substantive program knowledge, application of work unit guidelines and a greater degree of independence.

Requirements

Significant knowledge of Child Support Enforcement Program, related legal procedures, judicial operations and office management practices and procedures.
Significant knowledge of office or work procedure, method and practices.
Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials.
Ability to organize and summarize case information.
Ability to represent program in oral and written form.
Skills using Microsoft Office applications.
Ability to work effectively in a team-oriented office environment.
Ability to manage multiple priorities and time-sensitive projects.
Excellent communication skills.
Ability to work independently.
Ability to gather information to process cases.
Ability to coordinate and monitor office procedures and workflow.
Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
Ability to learn, interpret and explain policies, regulations and programs.
May require ability to train and manage a group of employees.
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience.

Responsibilities

Serves as a front desk receptionist, assisting in processing clients for interviews and scheduling some interviews.
Meets all customers, determines their needs, and contacts the appropriate person to see the customer.
Greets the public by telephone and notarizes legal documents for customers.
Accurately receives application fees.
Directs all callers and visitors to their appropriate destinations, including having sign-in sheets completed for each visitor.
Keys data into the Automated Collection and Tracking System (ACTS) and keeps information updated in the system.
Pulls court records to obtain legal documents such as support orders, support modifications, and payment records for possible court hearings.
Prepares bank deposits and delivers to bank as needed.
Accounts for and processes orders for office expendable supplies.
Prepares monthly attorney’s bills, Clerk of Court filing fees, sheriff’s bill, travel sheets, cash disbursement journal, list of NPA application fees, and cash flow sheet.
Ensures legal documents are processed, including copying and/or scanning documents, assembling packets of documents to various parties, maintaining a log of distributed documents, and securing signatures from the Clerk of Court or Sheriff’s department and IV-D Attorney.
Enters court information in ACTS and processes it.
Accurately annotates court proceedings on the docket.
Prepares court calendars accurately and timely for disbursement to the Clerk of Court, Presiding Judge, IV-D Attorney, Agents and Supervision.
Prepares documents using a personal computer and printer.
Utilizes Microsoft Office software to prepare documents, envelopes, and reports.
Maintains a filing process and procedure for documents as needed.
Serves as agency LAN Coordinator and prepares all security forms for new and outgoing employees.
Ensures all incoming mail is opened, date stamped, and distributed to the proper staff member.
Processes outgoing mail and delivers it to the post office as needed.
May perform other duties as assigned by the Manager and/or Supervisor, including shelter management services at times of natural or man-made emergencies.