Child Support Enforcement Specialist

Commonwealth of Pennsylvania • *Home Headquartered, PA

2d • Hybrid

About The Position

As a Child Support Enforcement Specialist with the Department of Human Services (DHS), you will take an active role in helping families secure the financial support they need to thrive. This position lets you make a real difference in the lives of children by guiding key case activities that keep support systems moving forward. You will team up with partners across counties to deliver accurate, timely assistance that families can count on. Your dedication will help strengthen communities and build a more stable future for families throughout the region. This role focuses on evaluating program activities and maintaining productive partnerships that support child support services. You will promote clear communication among agencies and strengthen efforts that assist families in reaching self-sufficiency.

Requirements

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or A bachelor’s degree; or An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Lancaster, Lebanon, or York county.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Prepare reports, recommend inter-agency contacts, and complete administrative duties involving recommendations of good cause, client noncooperation, and compromise of arrears issues
• Provide training on systems such as the Electronic Client Information System (eCIS) and the Acknowledgement of Paternity (AOP) program, and explain new initiatives
• Monitor automated systems to ensure data integrity, evaluate case data, and support proper payment distribution, Financial Exception Requests (FXR) dispositions, and Excess Over Unreimbursed Assistance (EOURA) case decisions
• Perform case audits, compute refunds, execute case reviews, and investigate client inquiries
• Represent the department in hearings, prepare materials for hearings, and offer technical assistance to Domestic Relations Sections and County Assistance Offices

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level