Child Support Specialist - Enforcement

Dodge County • Juneau, WI

22h • Onsite

About The Position

This is a Full Time, Non-Exempt position with a starting wage range of $26.32/hr. - $28.97/hr. The position is within the Child Support Department and operates Monday - Friday, 8:00 am - 4:30 pm. The application review date is July 28, 2026. The role involves reviewing, researching, and assessing applications or referrals for child support or medical support orders and enforcement. Responsibilities include drafting, composing, entering, and processing legal documents, interpreting financial information, determining medical insurance availability, attending court hearings, negotiating settlement agreements, and preparing legal documents for various court proceedings and interstate enforcement. The specialist will also conduct investigations to locate absent parents, monitor and enforce child support orders, communicate with clients and other relevant parties, process reviews of court orders, implement administrative lien processes, evaluate performance reports, maintain case files, and provide backup assistance to other department personnel. Attendance at required trainings and meetings is also expected.

Requirements

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, and various State department policy and procedures.
• Ability to obtain information and guidelines from the Bureau of Child Support Resource page.
• Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
• Knowledge of standard and legal office practices, procedures, and clerical techniques.
• Knowledge of Wisconsin Statutes and ongoing statutory changes, procedural changes, and form changes.
• Skill to take notes and accurately incorporates essential details in preparing legal documents.
• Ability and skill to prepare Court documents in a timely and accurate manner.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Responsibilities

• Reviews, researches and assesses applications received or referrals for determination of child support or medical support orders and enforcement.
• Drafts, composes, enters and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
• Documents contacts, correspondence and records all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
• Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines.
• Determine availability of medical insurance.
• Attends court hearings, takes notes, and testifies if summoned.
• Negotiates settlement agreements with parents and attorneys.
• Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
• Prepares necessary legal documents for scheduled Court hearings.
• Reviews orders following hearing and prepares income withholding order.
• Prepares legal documents for interstate enforcement and establishment.
• Works with other states, facilitating enforcement and establishment.
• Conducts investigative activities to locate absent parents.
• Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
• Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone or in office.
• Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
• Implements and maintains administrative lien process, account seizure and alternative payment plans.
• Evaluates and processes monthly performance reports.
• Maintains case files in KIDS, e-filing and electronic files in office.
• Close cases based on Federal closure criteria.
• Provides backup assistance to other department personnel as needed.
• Attends trainings, round tables, seminars and meetings as required and approved by Department Director.
• Other duties as assigned.

Benefits

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed