Child Support Enforcement Specialist

Commonwealth of Pennsylvania • *Home Headquartered, PA

14h • Remote

About The Position

The Department of Human Services, Division of Child Support Field Operations in Harrisburg is seeking a self-motivated Child Support Enforcement Specialist to join their dedicated team of professionals. As a member of the team, the specialist will collaborate with various groups within the child support enforcement community, the public, other state and federal agencies, and family courts to ensure financial security for Pennsylvania children and families. This role involves analyzing, evaluating, and supporting the overall effectiveness of the Child Support Enforcement Program on an ongoing basis. The specialist will build strong working relationships with domestic relations sections, county assistance offices, children and youth services offices, and partners across state lines to coordinate case activity, improve cooperation, and promote the self-sufficiency of families. This position is primarily assigned to serve families in Adams, Cumberland, Franklin, and Fulton counties.

Requirements

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or A bachelor’s degree; or An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
• You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Adams, Cumberland, Franklin, or Fulton.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Analyze program performance and recommend corrective actions to improve results.
• Maintain liaison relationships with domestic relations sections, county assistance offices, and other partners.
• Review and analyze case data to ensure proper distribution of payments and resolution of issues.
• Provide guidance and training to staff on systems, procedures, and child support policies.
• Investigate and resolve complaints or questions from agencies, clients, and legal representatives.
• Prepare reports, documentation, and written responses related to case activity and program compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level