Processing Assistant III

Franklin County • Louisburg, NC

8d • Onsite

About The Position

The Franklin County Department of Social Services is looking for a proactive, organized Processing Assistant III to be the administrative backbone of our agency. In this crucial role, you will manage vital records, coordinate fast-paced workflows, and ensure local families receive the timely, accurate assistance they deserve. If you have exceptional administrative skills, a sharp eye for detail, and a passion for public service, bring your talents to Franklin County and help us deliver excellence to our community every day.

Requirements

• Graduation from high school.
• Demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience.
• Possession of a valid NC driver's license upon hire.

Nice To Haves

• Exceptional administrative skills.
• Sharp eye for detail.
• Passion for public service.
• An equivalent combination of training and experience.

Responsibilities

• Manage vital records.
• Coordinate fast-paced workflows.
• Ensure local families receive timely, accurate assistance.
• Perform a variety of administrative support duties for an assigned division.
• Concentrate in the areas of records, reports, files and public contact.
• Complete, verify, identify and resolve problems.
• Perform statistical, financial, and/or other record keeping.
• Handle public contact including receiving and providing information and problem solving.
• Maintain and manage files.
• Perform composition, calculation, and determination of an action or compliance.
• Operate office equipment.
• Establish, retrieve, verify, update and/or authorize processing actions using manual or automated office systems.
• Answer telephone and greet visitors.
• Provide general program information.
• Type documents.
• Prepare and maintain files and records.
• Act as receptionist.
• Forward calls to appropriate party.
• Assist the public with the completion of standardized records or documents.
• Direct visitors to appropriate division.
• Deliver or collect materials for visitors and other county agencies.
• Enter a variety of data into the computer.
• Prepare reports and logs.
• Screen, verify and reconcile data.
• Sort, index and maintain files.
• Maintain records on customer requests.
• Type a variety of documents including correspondence, lists, labels, reports, and memorandums.
• Check items for clerical accuracy and completeness.
• Operate a variety of standard office equipment.
• Receive, sort, process and distribute incoming and outgoing mail.
• Coordinate the work of other support staff, student workers or volunteers (may require).

Benefits

• Medical and dental insurance.
• Elective supplemental insurance options such as short-term disability, vision, and voluntary term life.
• Local government retirement.
• 401(k) with a 4% employer contribution.
• Generous paid leave that includes 13 county-observed paid holidays per year.
• An employee wellness program inclusive of a county sponsored gym and an employee assistant program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED