Processing Assistant III - Registration

Craven County•New Bern, NC

6d•Onsite

About The Position

The primary purpose of this position is to process patients during check-in, answer questions, distribute information pamphlets, and accept information forms for processing. This role involves significant public contact and close interaction with nursing staff. The assistant must maintain knowledge of clinic/program requirements, including insurance and payment procedures, and handle walk-in services for most patients.

Requirements

Graduation from high school and at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.
Demonstrated possession of knowledge, skills, and abilities.
Subject to SBI criminal history record check prior to hire.
General knowledge of office or work unit procedures, methods, and practices.
Ability to use a variety of office equipment.
Basic computer and typing skills.
Ability to communicate and work with people with courtesy and tact, including proper telephone etiquette.
Ability to record and compile information based on established guidelines.
Ability to screen communications based on predetermined guidelines to independently respond or route inquiries.
Ability to gather and give information and instructions regarding the work process or procedures.

Responsibilities

Serve each person who comes into the Health Department for services or information.
Interact closely with nursing staff in each clinic, notifying triage nurses of patients with communicable symptoms.
Provide appropriate and general information to clients as requested, within defined parameters.
Rotate with other Processing Assistants for cross-training and efficiency.
Handle walk-in services procedures, excluding established maternity patients and WIC/Nutrition services.
Maintain knowledge of clinic/program requirements for patient visits, including insurance applicability and pre-payment needs.
Call patients to the window using the number system, greet them cordially, and update demographic information.
Conduct interviews to gather financial information (Medicaid, insurance, self-pay).
Answer questions regarding clinic routine and eligibility for services.
Print registration sheets after review and update with patient data.
Correct and notate errors on client personal information from Identified Error reports.
Enter patients' financial information as required at each visit.
Verify information from check stubs or W2 forms.
Scan copies of Photo ID, Medicaid and/or insurance cards.
Complete Encounter Forms for MNT service visits.
Maintain encounter forms, HIPAA Notice of Privacy Practices, etc., in designated slots.
Perform other duties as assigned by Supervisor and/or Management.
Assist in the event of a disaster as needed.