Process Writer

KCCCompanies•Simpsonville, KY

19d

About The Position

KCC is an employee-owned, technology-driven company in the HVAC&R industry. This position is in the design and manufacturing division, which develops commercial HVAC&R equipment, including rooftop units, air handlers, desiccant dehumidification, and refrigerant and hot/chilled hydronic systems. The Process Writer creates clear, concise, and thorough technical literature for internal and customer-facing use. Working with teams across NPD, Product Engineering, Controls, Quality, Field Services, and Project Management, the writer documents complex information and turns it into user-friendly content. The role helps keep information about product features, controls, and troubleshooting current and accessible.

Requirements

A degree or at least 2 years of experience in Technical Writing, English, Communications, Engineering, Manufacturing Technology, or a related field.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Detail-oriented, with strong organizational skills and the ability to prioritize tasks and meet deadlines.
Excellent communication and interpersonal skills.
Strong computer literacy and experience with Microsoft Office Suite, including Excel, Outlook, and Word.
Proficient user of Adobe and similar editing programs.
Must be able to meet safety and physical requirements.
Fluent in English.
Ability to lift 50 lbs., bend, stoop, and stand for six to eight hours per day.
Follow established safety policies, including those for mobile equipment, PPE, emergency response, HAZCOM, and first-aid response.

Nice To Haves

Experience writing for technical equipment; HVAC industry experience is a plus.
Experience in a manufacturing environment and comfort going to the production floor to review units or materials when necessary.
Familiarity with version control and document management systems.

Responsibilities

Create and maintain technical documentation, including service guides, installation and operation manuals, and product datasheets.
Work with cross-functional teams regularly to ensure literature content is accurate.
Organize, archive as needed, and maintain access to internal documentation for all teams.
Maintain the log of field modifications and update job submittal documentation accordingly.
Develop style guides and ensure new and updated materials adhere to them.
Stay up to date with KCC's latest controls releases and products.