Process & Workflow Administrator

University of Arkansas • Fayetteville, AR

13h • Onsite

About The Position

The University of Arkansas is seeking a Process & Workflow Administrator to create and maintain a centralized Dashboard with multiple workspace environments and provide user support across college administrative units. This role involves designing, testing, and implementing customized workspace environments with versatile workflows and task automations to streamline business processes. The administrator will manage data, establish approval chains, create reports and forms, maintain security controls, develop training materials, communicate updates, resolve incidents, and collaborate with Smartsheet developers for enhancements. The position also requires providing support to departmental/unit level users, understanding their experience, and troubleshooting issues. Regular, reliable attendance and the ability to maintain collegial working relationships are essential.

Requirements

• Bachelor’s degree in a business-related field from an accredited institution of higher education.
• Experience using accounting principles.
• Experience with computer programming or designing and implementing computerized workflows.

Nice To Haves

• Master’s degree in information systems, information technology, computer science, or other IT-related field from an accredited institution of higher education.
• Direct experience and use of Smartsheet.
• Experience with accounting and financial management at the University of Arkansas or another institution of higher education.

Responsibilities

• Creating and maintaining a centralized Dashboard with multiple workspace environments.
• Providing user support across college administrative units (finance, HR, IT, grants management).
• Designing, testing, and implementing customized workspace environments with versatile workflows and task automations.
• Streamlining business processes throughout the college.
• Adding, removing, and managing data (including MOU’s and contracts).
• Establishing process approval chains.
• Creating reports and forms.
• Maintaining security controls and user access.
• Developing tutorials, reference guides, and other relevant materials to train new and current users.
• Communicating updates and new developments as they are rolled out.
• Resolving incidents and providing user support.
• Working with Smartsheet developers to implement enhancements that increase efficiency and improve the quality of service.
• Providing support to departmental/unit level users, understanding their experience, and helping problem solve and troubleshoot as needed.
• Maintaining regular, reliable, and non-disruptive attendance.
• Creating and maintaining collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level