Process & Technology Specialist

CHG Healthcare•Midvale, UT

6d•$66,200 - $128,000

About The Position

CompHealth is seeking a Process & Technology Specialist to join its Sales Operations team. Sales Operations supports CompHealth’s sales divisions by improving business operations, including the tools employees use and the processes connecting teams. The specialist will administer the sales technology stack, build and maintain dashboards and automations, and support the rollout of new platforms and features. This role reports to the Director of Business Operations. The position requires working knowledge of CRM administration, dashboard and report creation, process automation, and supporting staff through technology and process changes. It calls for at least three years of relevant experience and a bachelor’s degree in business, information systems, or a related field, or equivalent experience. Salesforce Administrator certification or hands-on Salesforce configuration experience is preferred, as is experience with Claude or a similar AI platform for workflow automation. The annual pay range is $66,200–$128,000. Pay varies by work location and job-related factors, including knowledge, position level, and experience. Non-sales positions receive base salary and short-term incentives through bonus plans, which may be paid monthly, quarterly, or annually. CHG Healthcare offers a 401(k) plan with company match, medical and dental coverage, onsite health centers, wellness programs, behavioral health appointments, flexible schedules with work-from-home options, recognition rewards, paid parental leave, fertility coverage, adoption assistance, marriage counseling, training resources, volunteer time off, employee-driven matching grants, and tuition reimbursement.

Requirements

Working knowledge of CRM administration, such as Salesforce or a similar platform, including user management, workflows, and data hygiene practices.
Ability to build and maintain dashboards and reports without requiring deep technical or business intelligence support.
Hands-on experience with AI tools, or strong interest in their application to process automation and training.
Organized and process-minded, with the ability to manage multiple automation and rollout workstreams at once.
Clear communication skills and ability to support and train sales staff through technology and process changes.
At least 3 years of experience in sales or business operations, CRM administration, or a related technical support role.
Bachelor’s degree in business, information systems, or a related field, or equivalent experience.

Nice To Haves

Salesforce Administrator certification or equivalent hands-on Salesforce configuration experience.
Hands-on experience with Claude or a similar AI platform for workflow automation; direct Claude experience is a plus and is strongly preferred in the preferred qualifications.

Responsibilities

Administer Salesforce CRM day to day, including user access, field and workflow maintenance, and data hygiene enforcement.
Build and maintain KPI dashboards and inspection tools for Sales Operations, including frontline-facing margin and productivity dashboards.
Identify and build process automations across the sales technology stack, such as pipeline-stage triggers, alerts, and handoffs.
Provide hands-on support for platform rollouts, including FOX to Lightning, the new CST tool, and ongoing PST feature releases.
Lead hands-on adoption of AI tools such as Claude by running training sessions, documenting use cases, tracking usage patterns, and surfacing gaps for leadership evaluation.
Coordinate day-to-day rollouts and participate in user acceptance testing as the tier-1 liaison to CHG product and engineering teams; escalate strategic decisions to leadership.
Maintain process documentation and standard operating procedures for the systems administered.