Process Support Engineer III

Applied Materials•Boise, ID

4d•$108,000 - $148,500

About The Position

As a Process Support Engineer, you guide products through their lifecycle, from initial concept to final qualification. You provide high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex systems and equipment. You work closely with customers and R&D teams to develop leading-edge processes for manufacturing advanced semiconductor chips, create hypothesis experiments and designs of experiments (DOEs), analyze data using statistics, and compile reports with high-level conclusions on technically challenging process engineering experiments. You also troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. The role spans technologies including Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant.

Requirements

Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics, or a related field.
4–7 years of experience in the semiconductor fab or equipment industry.
Strong interpersonal and communication skills to explain sensitive information and build consensus among project stakeholders.
Proficiency communicating in English.

Nice To Haves

Master’s degree or PhD in a related field.

Responsibilities

Provide high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex systems and equipment.
Work closely with customers to develop leading-edge processes used to manufacture advanced semiconductor chips.
Create hypothesis experiments and designs of experiments (DOE), analyze data with statistics, and compile reports with high-level conclusions on technically challenging process engineering experiments.
Troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues.
Communicate with internal stakeholders and customers to achieve goals, build relationships, and establish trust.
Apply knowledge of best practices to offer new perspectives using existing solutions.
Serve as a resource for junior colleagues and a liaison between the customer and business unit; may lead small projects with manageable risks and resource requirements.