Process Support Engineer III

Applied Materials•Hillsboro, OR

2d•Onsite

About The Position

Applied Materials is seeking a Process Support Engineer to guide products through their lifecycle, from initial concept to final qualification. The role provides high-visibility customer support through on-site installations, system diagnosis, and service and repair of complex systems and equipment. Process Support Engineers work closely with customers and R&D teams to develop processes for manufacturing advanced semiconductor chips, create hypothesis experiments and design of experiments (DOEs), analyze data statistically, and prepare reports with high-level conclusions. The role also involves troubleshooting complex problems, performing root cause analyses, and resolving challenging process engineering and customer product issues. Relevant technologies include Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant. The position is part of the Global Field Group, which installs, sustains, and optimizes advanced semiconductor manufacturing equipment at customer sites. The role is based on-site in Hillsboro, Oregon, and requires travel approximately 25% of the time. Relocation is eligible.

Requirements

Minimum 5 years of experience in semiconductor capital equipment or a similar high-tech industry.
Knowledge of 3 or more processes on 1 or more technologies.

Nice To Haves

3 or more years of experience in Applications or Process Engineering.
Bachelor’s degree in a STEM field.

Responsibilities

Serve as liaison between the customer and the Business Unit for assigned projects, ensuring customer issues are understood and applicable solutions are delivered.
Work with customers as needed to optimize tool performance to meet customer process and integration requirements.
Check and approve the operational quality of system equipment.
Instruct customers in system operation and maintenance.
Provide on-site installation support and oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Collaborate with customers and R&D teams to develop processes, hypothesis experiments, and design of experiments.
Analyze experimental data using statistics and compile reports with high-level conclusions.
Troubleshoot complex problems, perform root cause analyses, and resolve process engineering and customer product issues.