Process Server Performance Specialist
About The Position
As a Process Server Performance Specialist, you will own the performance of the process server network by identifying underperforming servers, diagnosing the reasons for underperformance, and driving measurable improvement through coaching, clear expectations, and accountability. This is a hands-on performance-management role rather than a quality-check or audit role. You will work daily with performance data, have direct conversations with servers, and partner with Recruiting and Leadership to keep coverage and performance aligned. The position is remote and applicants must be located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, or Florida.
Requirements
- Experience training and/or coaching.
- High school diploma or GED.
- Excellent written and verbal communication skills.
- Experience and proficiency with Microsoft Office, including Word and Excel.
- Ability to analyze processes and make recommendations for improvements.
Nice To Haves
- Familiarity with legal processes.
Responsibilities
- Provide support, training, and education to process servers who are underperforming based on key metrics.
- Create a positive and engaging experience for underperforming process servers.
- Communicate directly with process servers, providing coaching and meaningful feedback.
- Answer process servers’ questions and resolve blockers.
- Ensure process servers understand expectations and the timeframe for making adjustments.
- Set clear expectations for underperforming servers.
- Review assigned reports daily and contact disengaged servers to identify and resolve reasons they are not attempting jobs promptly.
- Hold servers accountable to directly impact performance.
- Track and communicate blockers to the leadership team.
- Work closely with the Recruiting department when additional coverage is needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Paid time off
- Seven paid company holidays
- Four floating holidays per year
- Life insurance and AD&D insurance
- Long-term disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
