Process & Performance Consultant
About The Position
The Process & Performance Consultant is a key enterprise position that leads operations-wide continuous improvement initiatives and operational excellence performance across business units and areas. The role engages across operating areas and organizational levels to analyze, define, recommend, and implement technical and process solutions. It provides process and technology guidance and oversight of ongoing process performance and enhancements, ensuring alignment with operational strategies and compliance requirements. The consultant monitors process performance, investigates performance gaps, and supports corrective action plans. The role translates business needs into process and technical requirements aligned with the enterprise vision. It uses Agile methodologies to deliver solutions and leads requirements identification, testing coordination, defect resolution, troubleshooting, training, education, and change management for process and application updates. Working as a key liaison among business units, Business Systems, Process Automation, Finance, Supply Chain, and Compliance, the consultant drives improvements that enhance the employee experience, reduce costs, and manage risk. The consultant routinely assesses process effectiveness, efficiency, and adherence; identifies undesired process paths and their business impacts; and recommends improvements. The role assembles and leads teams to determine root causes of process and performance gaps, then designs, consolidates, and implements action plans. It also maintains knowledge of functional, technical, and industry trends and looks for opportunities to innovate and improve. Xcel Energy supports a hybrid work model. Many roles are expected to work onsite three days per week, Tuesday through Thursday, but expectations vary by role, team, and business needs.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- Four years of related business-area or industry experience, or experience using and implementing SAP or equivalent ERP/core enterprise systems.
- Knowledge of leading business process solutions through technology enablement for a business area.
- Ability to communicate effectively to varied audiences and analyze complex business scenarios.
- Leadership, change management, and program/project management experience.
- Experience integrating new technological and process solutions.
- Proven success gaining cross-functional consensus on large strategic and portfolio management initiatives.
Nice To Haves
- Previous experience in a project controls, work coordinator, or financial analysis role within Xcel Energy.
- Previous experience or familiarity with storm and non-storm financial reconciliation activities.
- Previous experience working in SAP to identify financial trends and opportunities for improvement.
Responsibilities
- Lead operations-wide continuous improvement initiatives and operational excellence performance across business units and areas.
- Analyze, define, recommend, and implement technical and process solutions.
- Provide process and technology guidance and oversight of ongoing process performance and enhancements, ensuring alignment with operational strategies and compliance requirements.
- Monitor process performance, investigate performance gaps, and support implementation of corrective action plans.
- Translate business needs into process and technical requirements aligned with the enterprise vision.
- Use Agile methodologies to support solution delivery; lead requirements identification, testing coordination, defect resolution, troubleshooting, training, education, and change management for process and application updates or enhancements.
- Act as a liaison among business units, Business Systems, Process Automation, Finance, Supply Chain, and Compliance to identify and drive process improvements.
- Analyze process effectiveness, efficiency, and adherence; identify undesired process paths, assess business impact, and recommend improvements.
- Assemble and lead teams to investigate root causes of behavior and process performance gaps.
- Design, consolidate, and implement action plans.
- Maintain knowledge of functional, technical, and industry trends and identify opportunities for innovation and improvement.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose FSA (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
