Process Lead, Product & Technology Delivery

Lennar•Waterford, FL

About The Position

Lennar is seeking a Process Lead to bring clarity, consistency, and scale to how its technology teams plan, build, and deliver. The role leads cross-team efforts to map current processes across software and product development lifecycles, identify opportunities to improve efficiency, and design solutions that scale across the organization. The Process Lead does not own the standards; instead, the role gathers, aligns, documents, and measures them. Working as a trusted partner and facilitator, the Process Lead uses influence rather than authority to help teams agree on how work gets done, track adoption, and share insights that drive ongoing improvement. Success in the first 90 days includes building relationships across delivery teams, mapping key current-state processes, and agreeing on a prioritized improvement roadmap. Within six months, documented standards and processes should be available in a central, trusted location, with baseline adherence and efficiency metrics in place. Within the first year, teams should be measurably more consistent and efficient, adoption should be visible in reporting, and teams should view the process as helpful rather than obstructive. This is primarily a sedentary office position. The incumbent must be able to operate computer equipment; speak and hear; bend, stoop, reach, lift, and move or carry up to 25 pounds; and use finger dexterity. The description outlines basic responsibilities and requirements and is not a comprehensive listing of all duties. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

At least 8 years of experience in process improvement, process design and documentation, program or project management, delivery management, or a related field.
Proven experience mapping and redesigning end-to-end processes in a software or technology delivery environment.
Strong working knowledge of SDLC/PDLC practices and Agile frameworks such as Scrum and Kanban.
Proven ability to lead through influence and build alignment across teams and leaders without direct authority.
Experience gathering, organizing, and governing standards across multiple teams or business units.
Skill in process mapping methods such as value stream mapping, swimlanes, SIPOC, and BPMN.
Experience defining KPIs and building reports or dashboards to track adherence and performance.
Excellent facilitation, written communication, and executive communication skills, including the ability to make complex processes simple.

Nice To Haves

Lean Six Sigma Green or Black Belt, PMP, SAFe, CSM, or a process certification such as CBPP.
Change management training, such as Prosci.
Experience establishing a Delivery Excellence, PMO, or Engineering Operations function.
Experience in a large, multi-team enterprise environment.
Experience with GitHub, Claude, and Lucid, or comparable technologies.
SAFe experience.

Responsibilities

Lead cross-functional discovery to map current-state processes across all phases of the SDLC/PDLC, from intake and planning through build, test, release, and support.
Identify gaps, redundancies, bottlenecks, and inconsistencies, and design future-state processes to improve efficiency and scale across teams.
Partner with engineering, product, QA, design, architecture, security, and operations leaders to gather, reconcile, and formalize standards and best practices.
Create and maintain accessible process documentation, including process maps, playbooks, RACI models, templates, and guides, in a central source of truth.
Define and report metrics measuring process adherence, maturity, and delivery efficiency, and turn data into actionable leadership insights.
Plan and run rollouts of new or updated processes, including communication, training, and change management, to support adoption.
Facilitate workshops, working sessions, and governance forums to drive alignment and decisions across teams.
Build a continuous-improvement feedback loop by gathering team input, reviewing process performance, and refining processes over time.
Advise leadership on delivery practices, process maturity, and operational risk.