Product Delivery Lead

FreedomPay

About The Position

The Product Delivery Lead drives software programs and projects from planning and scope definition through testing, release, iteration, and go-to-market. This role owns delivery plans and tracks deliverables to ensure work is completed on time, within scope, and on budget. The lead serves as the central point of contact across software development, integrations, certifications, quality assurance, and production deployment. The position coordinates engineering, product management, design, security, network, and business stakeholders, while managing relationships with clients, partners, integrators, vendors, and internal teams. It also works directly with clients, including C-level stakeholders, to define scope and requirements and translate them into delivery plans. The role identifies and resolves impediments, keeps stakeholders informed, supports resource allocation and prioritization, and recommends process, policy, and quality improvements.

Requirements

Bachelor's degree or higher in Computer Science, Management, MIS, Engineering, or a related discipline.
3–5+ years of experience delivering software development and related IT projects across multifaceted teams.
Demonstrated experience managing multiple concurrent workstreams across a program or major clients.
Experience working with enterprise-level clients and fast-moving agile projects.
Experience interfacing with external and internal stakeholders, subject-matter experts, and C-level personnel.
Experience translating business processes, architecture discussions, and requirements into clear deliverables.
Eagerness to learn the platform, infrastructure, and services technically and from a merchant's perspective.

Nice To Haves

Experience in the payments and/or financial services industry.
Hands-on coding experience.

Responsibilities

Drive programs and projects from planning and scope definition through testing, release, iteration, and go-to-market across the project life cycle.
Own the delivery plan and track deliverables to ensure on-time, on-scope, and on-budget delivery.
Serve as the single point of contact for delivery streams, including software development, system and infrastructure integrations, certifications, quality assurance, and production deployment.
Identify, track, and eliminate team impediments and process bottlenecks.
Resolve and escalate cross-team issues and blockers early to prevent schedule impacts.
Coordinate engineering, product management, design, security, network, and business stakeholders to maintain transparency and manage expectations.
Collaborate with delivery leads and engineering managers to align resources with the delivery plan.
Work directly with clients at all levels, including C-level, to define scope and high-level and detailed requirements that inform a delivery plan.
Manage relationships with clients, partners, integrators, vendors, and internal teams throughout each engagement.
Establish communication plans and provide frequent updates to internal and client stakeholders.
Partner with project managers, delivery managers, scrum masters, and senior leaders on resource allocation, prioritization, refinement, and scheduling.
Recommend internal process, policy, and quality improvements.
Foster teamwork, collaboration, and proactive, positive communication.