Process Intelligence Intern, Distribution

JM&A Group • Deerfield Beach, FL

3d

About The Position

The JM Family College Internship program gives college students meaningful work experiences related to their programs of study. Interns contribute to their teams, learn about JM Family’s companies and culture, and develop skills through learning opportunities and networking events. The ideal candidate will be available to work full time during the Summer Internship Program, May 24–July 30, 2027.

As part of the Distribution team, the Process Intelligence Intern supports operational efficiency, knowledge management, and AI adoption by ensuring that business processes are accurately documented and accessible. The intern will validate SET Brain and maintain onboarding resources to strengthen associate training, accelerate knowledge transfer, and improve the accuracy and effectiveness of AI-enabled tools. Process analysis and improvement recommendations will also support operational excellence, continuous improvement, and the use of technology to enhance productivity.

The internship includes hands-on work on specific projects and tasks, participation in department initiatives, and learning about JM Family’s core values: Consideration, Cooperation, Communication, Innovation, and Accountability. The job description notes that assigned duties may be amended at the company’s discretion and that work arrangements may be revised based on performance, business needs, and manager discretion.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university.
• Have completed at least one semester of coursework.
• Be pursuing a focus in Business Administration, Supply Chain Management, Operations Management, AI/Machine Learning, Business/Data Analytics, or Industrial Engineering/Process Improvement; candidates in related fields will also be considered.

Nice To Haves

• Strong attention to detail and organizational skills, with the ability to manage multiple priorities while ensuring accuracy in documentation, testing, and process validation.
• Strong analytical and problem-solving skills, including the ability to identify process improvement and operational efficiency opportunities.
• Proficiency in Microsoft Excel and Microsoft 365 tools such as Teams, SharePoint, Power BI, and Copilot for data analysis, reporting, documentation, and collaboration.
• Excellent written and verbal communication skills, including the ability to create clear process documentation, SOPs, job aids, and onboarding materials.
• Interest in AI, automation, and knowledge management, with the ability to evaluate AI-generated content for accuracy, consistency, and business relevance.

Responsibilities

• Maintain and improve operational knowledge resources by updating SOPs, onboarding materials, and process documentation across Allocation, Disruption Monitoring, and Distribution Operations.
• Validate and enhance AI-enabled knowledge tools, including testing SET Brain responses for accuracy, identifying gaps, and recommending improvements to support associate onboarding and self-service learning.
• Analyze operational processes and data to identify opportunities to streamline workflows, reduce manual effort, and improve efficiency through analytics, automation, and AI.
• Assist with daily operations and tasks specific to the role.
• Contribute to ongoing projects and support team efforts.
• Perform research or data analysis as needed.
• Complete assignments and report on progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed