Process Improvement & Training Intern

PatientPoint•Cincinnati, OH

About The Position

PatientPoint is seeking a Process Improvement & Training Intern to support change management, quality management, and project management activities. The intern will help update documentation and develop training sessions and videos in response to audit recommendations, process improvement work, and the introduction of new processes. The role provides exposure to multiple business units and their quality and project management needs.

Requirements

Currently enrolled in a college or university program.
Proficiency in Microsoft Office Suite.
Basic understanding of project management concepts and methodologies.
Knowledge of process mapping tools such as Visio, Lucidchart, or similar.
Detail-oriented mindset.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills, particularly when supporting multiple projects.
Ability to document processes clearly and accurately.
Willingness to collaborate with cross-functional teams.
Professionalism in preparing summaries, briefings, and presentations.

Nice To Haves

Critical thinking skills to evaluate processes and identify improvement opportunities.
Research skills for gathering and synthesizing information.
Excellent written communication skills for creating clear, professional documentation.
Self-motivation and ability to work independently while knowing when to seek guidance.
Curiosity and willingness to learn from experienced quality and project managers.
Initiative to bring fresh perspectives and propose improvement ideas.

Responsibilities

Assist in developing and updating quality management documentation.
Prepare presentations and stakeholder updates to support project communications.
Create training materials for quality processes and project management.
Contribute ideas to continuous improvement efforts.
Support compliance activities by maintaining compliance tracking systems and helping implement remediation activities and change management.
Participate in project reviews and post-mortems, documenting key insights and recommendations.