Process Improvement Manager I

M&T Bank•Buffalo, NY

7h•$74,600 - $124,400•Onsite

About The Position

This position leads testing and adoption of system enhancements with a focus on user experience and risk identification. The Process Improvement Manager I partners with business and technology stakeholders to advance process improvement initiatives by leading functional testing of system enhancements, incorporating user insights, supporting Agile delivery, and driving adoption through training, while identifying enterprise-wide risks and opportunities for process optimization. The role involves evaluating and validating system enhancements from both a functional and end-user perspective to ensure accuracy, usability, and alignment with operational needs. It also assists process improvement initiatives through measurement and analysis, serving as a liaison between business lines and product teams to drive viable solutions and best practices. The position requires developing and delivering presentations to educate colleagues and end users on system enhancements, identifying and documenting opportunities for process automation within the testing process, and communicating project status while escalating risks, issues, and roadblocks to management. Additionally, it involves identifying and addressing gaps in testing and system enhancements that impact business needs, mitigating risk and strengthening controls through continuous optimization. The role supports larger strategic Project/Process initiatives under the direction of higher management, drives the implementation of solutions within the business, and adheres to the Company’s risk and regulatory standards, policies, and controls. It also requires identifying risk-related issues needing escalation to management and promoting an environment that supports belonging and reflects the M&T Bank brand, while maintaining M&T internal control standards.

Requirements

Bachelor’s degree and a minimum of 3 years’ relevant work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ relevant work experience
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Ability to forge strong relationships and collaborate well with business stakeholders and colleagues

Nice To Haves

Minimum of a bachelor’s degree in a technical, finance, or business discipline
Minimum of 4 years’ relevant experience
Financial services experience
Previous management experience
Certified Six Sigma Green Belt or Lean or Agile Certification
Self-motivated
Results-driven
Well organized individual
Ability to effectively manage multiple work streams
Comprehensive experience across the credit and lending lifecycle, including continuous credit monitoring and underwriting

Responsibilities

Evaluate and validate system enhancements from both a functional and end-user perspective to ensure accuracy, usability, and alignment with operational needs.
Assist process improvement initiatives through measurement and analysis.
Serve as a liaison between business lines and product teams to drive viable solutions and best practices.
Develop and deliver presentations to educate colleagues and end users on system enhancements, ensuring effective knowledge transfer and adoption.
Identify and document opportunities for process automation within the testing process.
Communicate project status and escalate risks, issues and roadblocks to manager on a regular basis.
Identify and address gaps in testing and system enhancements that impact business needs, mitigating risk and strengthening controls through continuous optimization.
Support larger strategic Project/Process initiatives working under the direction of higher management, as needed.
Drive implementation of solutions within the business where required.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.