Process Improvement Consultant- Retail Bank Operations

PNC

21h•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Process Improvement Consultant within PNC's Retal Bank Operations organization, you will be based in Pittsburgh, PA or within PNC’s footprint. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Analytical Thinking
Consulting
Effective Communications
Flexibility and Adaptability
Influencing
Organizational Change Mgt
Organizational Savvy and Politics
Problem Solving
Project Management

Nice To Haves

Background in Process Improvement
Experience and comfortability working with long-term projects
Ability to independently make decisions and validate conclusions
Working knowledge of programming logic
Effective communication across all levels of an organization
Industrial engineering degree is preferred but not required
Six Sigma experience is a plus (green belt/ black belt)
Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments

Responsibilities

Consults with line of business to evaluate and oversee an organization's operations or technology processes.
Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects.
Develops and presents business case to approval committees.
Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
Uses broad knowledge to facilitate the redesign of organizational processes.
Creates solutions that optimize process quality, efficiency, and cost.
May lead efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
Prepares and may present recommendations to governance committees for approval.
Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk framework.
Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output.
Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service