Retail Process Improvement Specialist II

Vuori, Inc•Carlsbad, CA

23h•$31 - $37•Onsite

About The Position

Vuori is seeking a seasoned Process Excellence Specialist to join their dynamic team. This role will lead the discovery, documentation, and support the teaching of retail store operations. The specialist will be responsible for investigating improvement needs, conducting root cause gap analysis, and creating strategies and procedures to enhance overall efficiency. This role will collaborate with cross-functional partners to shape operating procedures and drive the growth of retail store operations.

Requirements

Bachelor’s degree in business administration or equivalent years of experience preferred
2+ years Process Improvement experience
2+ years of training facilitation
Ability to work onsite in office and in retail stores.
Excellent problem solving and root cause analysis skills.
Proficiency in MS Office
Ability to handle multiple projects simultaneously.
Experience in supporting operations in a retail environment, specifically apparel retail.

Nice To Haves

Proficiency in process mapping and documentation / whiteboarding tools preferred
Business Process modeling training, certification, and experience are preferred. (Six-Sigma, LEAN etc)

Responsibilities

Work with business partners, field managers, and associates to capture business needs, understand the associate and customer journey, then develop processes to enhance the journey.
Coordinate and facilitate process improvement projects, both virtually and onsite in retail stores.
Establish and maintain retail operations and operating procedures.
Engage with field leaders to help identify needs to update and prioritize update schedules.
Act as an operational process liaison between retail store leadership, operations leadership, and tech teams to eliminate roadblocks to process implementation.
Champion process improvement and serve as the subject matter expert.
Teach excellence in process to retail leaders and end users.
Develop and deliver, in partnership with the retail Learning & Development team, meaningful training to support retail operations and excellence.