Process Improvement Analyst

TEKsystems•Colorado Springs, CO

1d•Hybrid

About The Position

The Process Improvement Analyst will partner with County agencies and departments to assess current-state processes and identify improvement opportunities. This role involves applying Lean transactional process improvement methodologies and the Seven Quality Tools to plan, organize, and facilitate process improvement activities. The analyst will also develop and deliver training curriculum, coach leaders and employees, analyze data to recommend solutions, and support the implementation of improvements. Additionally, the role will co-lead Operational Excellence initiatives, lead Customer Journey Mapping workshops, support ITIL/ITSM maturity assessments, advise on workflow automation, and design and deliver Lean Six Sigma/DMAIC training.

Requirements

Apply Lean transactional process improvement methodologies and the Seven Quality Tools.
Plan, organize, and facilitate process improvement activities including process mapping, workshops and trainings, and rapid improvement events.
Develop and deliver training curriculum; coach and mentor leaders and employees.
Analyze data, trends, and root causes to recommend actionable solutions.
Prepare reports summarizing findings, methodologies, and recommended improvements.
Support implementation and follow-up to ensure intended outcomes are achieved.
Co-lead Operational Excellence initiatives for a public-sector portfolio, partnering with executive sponsors and department leaders to identify, prioritize, and deliver high-impact improvements.
Lead Customer Journey Mapping (CJM) workshops for County Records (CORA/DHS) and IT Service Requests using a Gartner-based framework.
Support ITIL / ITSM maturity assessments, including Incident, Problem, and Change Management, helping shape roadmaps from legacy practices toward a governed ITSM operating model.
Advocate for and support Problem Management capabilities independent of tool selection, leveraging incident trend analysis, dashboards, root-cause analysis, and corrective-action pipelines.
Advise on workflow automation opportunities (e.g., Power Automate, API integrations), emphasizing end-to-end process mapping before automation.
Design and deliver Lean Six Sigma / DMAIC training, using interactive simulations to build continuous-improvement capability and establish an operating cadence across departments.

Nice To Haves

Gartner-based framework for Customer Journey Mapping
Experience with Power Automate, API integrations
Lean Six Sigma / DMAIC training delivery

Responsibilities

Partner with County agencies and departments to assess current-state processes and identify improvement opportunities.
Apply Lean transactional process improvement methodologies and the Seven Quality Tools.
Plan, organize, and facilitate process improvement activities including process mapping, workshops and trainings, and rapid improvement events.
Develop and deliver training curriculum; coach and mentor leaders and employees.
Analyze data, trends, and root causes to recommend actionable solutions.
Prepare reports summarizing findings, methodologies, and recommended improvements.
Support implementation and follow-up to ensure intended outcomes are achieved.
Co-lead Operational Excellence initiatives for a public-sector portfolio, partnering with executive sponsors and department leaders to identify, prioritize, and deliver high-impact improvements.
Lead Customer Journey Mapping (CJM) workshops for County Records (CORA/DHS) and IT Service Requests using a Gartner-based framework.
Support ITIL / ITSM maturity assessments, including Incident, Problem, and Change Management, helping shape roadmaps from legacy practices toward a governed ITSM operating model.
Advocate for and support Problem Management capabilities independent of tool selection, leveraging incident trend analysis, dashboards, root-cause analysis, and corrective-action pipelines.
Advise on workflow automation opportunities (e.g., Power Automate, API integrations), emphasizing end-to-end process mapping before automation.
Design and deliver Lean Six Sigma / DMAIC training, using interactive simulations to build continuous-improvement capability and establish an operating cadence across departments.