Process Improvement Analyst

ACUMEN LLC•Mesa, AZ

6d•$75,000 - $75,000

About The Position

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify. The Process Improvement Analyst will support the organization by helping identify, plan, and implement key projects across all operational areas to reduce manual processing, increase the quality of work, and improve the customer experience. The Analyst will work closely with all stakeholders to discover, analyze, and discuss business requirements to support successful implementation. Utilizes critical thinking and analytical skills to streamline, simplify and improve end-to-end processes related to revenue cycle management, payroll processing, authorizations-handling and fiscal intermediary responsibilities

Requirements

Bachelor’s degree in business, computer science or similar, and 4+ years of Business Process Analyst experience
Proficient in Microsoft Office Suite and Microsoft Power Platform
Previous experience using process mapping and project management tools.
Exceptional analytical, critical thinking and problem-solving abilities
Experience with service management systems (JIRA, Zendesk, etc.) and agile methodology a plus

Nice To Haves

BPI certification (Lean, Six Sigma) is a plus
Experience with Kaizen is a plus
Fiscal Intermediary experience preferred

Responsibilities

Identify process improvement opportunities by challenging current processes, performing root cause analysis, and identifying process gaps to provide sustainable solutions to prevent reoccurrence of errors.
Implement metrics and controls to support continuous improvement
Analyzes and evaluates information gathered from multiple sources and stakeholders.
Works with appropriate operational, support and technical teams to develop functional and operational specifications related to process improvement efforts
Management and oversight of implemented processes and triaging of errors
Analyze and develop business process diagrams and models to support process design and redesign initiatives
Builds and maintains a project schedule, timeline, and task list and works with Management to ensure resources and budget are managed and tracked.
Ability to lead meetings and provide leadership with project status updates, feedback and appropriate reporting on key responsibilities and objectives
Manage and organize incoming requests through JIRA and assist with requirements gathering.
Work closely with Process Improvement Manager and Senior Developer to execute improvements
Develops training material and delivers training as required
Conduct data analysis and update reporting as requested by department.
Performs data aggregation and can interpret data in various forms and environments
Performs other work-related duties as assigned
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