Process Improvement Analyst Intern

Medica•Minnetonka, MN

1d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica will host a 12-week, paid Internship Program. Interns will have the opportunity to network within Medica and with other Interns through weekly Lunch and Learns and opportunities to hear from Executives. Each internship offers a meaningful experience and impactful projects you’ll be able to discuss with future employers. At Medica, we look forward to our Summer Internship Program each year. Medica's Process Improvement Analyst Intern supports the analysis, documentation, and improvement of business and operational processes across the organization. This role provides hands-on experience observing workflows, identifying inefficiencies, and translating complex processes into clear, standardized documentation. The intern will partner with stakeholders and analysts to support process clarity, optimization, and consistency across teams. By the end of the internship, the intern will have developed multiple end-to-end process flows, including visual decision trees and summaries.

Requirements

Currently pursuing a degree in Business, Healthcare Administration, or a related field

Nice To Haves

Strong analytical and problem-solving skills
Ability to translate complex information into clear, structured documentation
High attention to detail and accuracy
Strong written and verbal communication skills
Familiarity with process mapping concepts (e.g., flowcharts, swim lanes)
Experience or interest in tools such as Visio, Lucidchart, Miro, PowerPoint, or similar
Basic Excel or data analysis skills a plus

Responsibilities

Analyze current business and operational processes to understand workflows and decision points
Gather process requirements through stakeholder interviews and working sessions
Create and maintain process documentation, including flowcharts, swim lanes, and decision trees
Identify gaps, redundancies, and opportunities for process improvement
Support continuous improvement and automation initiatives
Participate in team meetings and collaborative discussions