Process Improvement Analyst III

Guardian Life Insurance • Holmdel Township, NJ

1d • $68,970 - $113,310 • Hybrid

About The Position

Please note: This is a hybrid position, which requires three days per week attendance in one of our primary office locations (Bethlehem, PA, Holmdel, NJ, or New York, NY) with the additional two days designated as remote work days. The Process Improvement Analyst III is responsible for leveraging underwriting process knowledge to create, update, and maintain written policies and procedures that align with the vision and strategies of the department and Group Profit Center. They partner with appropriate business areas to collect and analyze data and provide recommendations that improve workflows and drive efficiency. They also support the development, maintenance, execution, and oversight of underwriting protocols that monitor compliance with state and federal regulatory requirements and align with Guardian’s Corporate Policies. They serve as a liaison between Underwriting and Compliance on individual cases to ensure underwriting guidelines satisfy regulatory requirements. You are: A collaborative team player who is knowledgeable in underwriting processes and can balance multiple priorities, projects, and deliverables simultaneously. You are highly analytical with strong problem-solving skills and able to work effectively both independently and as part of a team. You are disciplined in execution and delivery, with the ability to think strategically and drive cross-functional collaboration.

Requirements

• Proven experience in an analysis and/or forecasting-focused role
• Demonstrated success improving customer experience
• Expertise in workflow and process analysis, documentation, and reporting
• Strong quantitative and analytical skills
• Demonstrated experience working with end users and leadership to gather and assess business needs
• Ability to solve practical problems involving a variety of concrete variables in situations with limited standardization
• Strong project management and technical skills
• Excellent customer-facing skills with a demonstrated proactive approach to problem-solving
• Detailed knowledge of the end-to-end underwriting process
• Detailed knowledge of underwriting processes and key partners (including Sales Distribution, Account Management, NBBS, Enrollment, CRU, Billing, and Guardian Anytime)
• Detailed knowledge of underwriting roles, accountabilities, and responsibilities
• Working knowledge of underwriting systems and how they interface with other group systems
• Understanding of Group Profit Center operations as they relate to underwriting processes
• Understanding of Lean Six Sigma and Agile project management methodologies
• Advanced skills in Excel, Microsoft Word, and PowerPoint for presentations
• In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

• Bachelor’s degree preferred
• Project Management, Salesforce, and/or underwriting process experience a plus

Responsibilities

• Conduct research and analysis for projects obtaining input from the frontline business users, leadership, and business partners (Underwriting, Pricing, Sales, IT, CSD, Legal/Compliance, etc.) necessary to support business solutions.
• Responsible for development or enhancements of Compliance and Quality Assurance related Continuous Improvement efforts.
• Drive Compliance related projects/tasks such as Monthly State Filing Requirements, Insurance Department Complaints, Single Case Filings.
• Review Third Party Quarterly Reviews (TPQR) including entire oversight of D&B Finance Analytics, etc.
• Responsible for handling and responding to customer complaints to create a positive customer experience, supporting Guardian’s compliance with regulatory filing and preserving our integrity.
• Write and review Annual Policy Reviews.
• Conduct oversight of Commissions, Product Rate Sheets, and OTAR/ATRP.
• Partnering Ability to collaborate with colleagues and leaders, both internally and externally, to respond to inquiries and provide recommendations that drive positive outcomes.

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees