Process Improvement Analyst Intern

Medica•Minnetonka, MN

3h•Hybrid

About The Position

Medica is a nonprofit health plan with over a million members, serving communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The company is committed to delivering personalized health care experiences and partnering with providers to ensure members receive quality care. Medica's culture emphasizes accountability, data-driven decisions, continuous learning, and collaboration. The organization hosts a 12-week, paid Internship Program, offering interns opportunities to network within Medica, participate in weekly Lunch and Learns, and hear from executives. Each internship provides a meaningful experience with impactful projects. The Process Improvement Analyst Intern specifically supports the analysis, documentation, and improvement of business and operational processes across the organization. This role offers hands-on experience in observing workflows, identifying inefficiencies, and translating complex processes into clear, standardized documentation. The intern will collaborate with stakeholders and analysts to enhance process clarity, optimization, and consistency across teams. By the end of the internship, the intern is expected to have developed multiple end-to-end process flows, including visual decision trees and summaries.

Requirements

Currently pursuing a degree in Business, Healthcare Administration, or a related field

Nice To Haves

Strong analytical and problem-solving skills
Ability to translate complex information into clear, structured documentation
High attention to detail and accuracy
Strong written and verbal communication skills
Familiarity with process mapping concepts (e.g., flowcharts, swim lanes)
Experience or interest in tools such as Visio, Lucidchart, Miro, PowerPoint, or similar
Basic Excel or data analysis skills a plus

Responsibilities

Analyze current business and operational processes to understand workflows and decision points
Gather process requirements through stakeholder interviews and working sessions
Create and maintain process documentation, including flowcharts, swim lanes, and decision trees
Identify gaps, redundancies, and opportunities for process improvement
Support continuous improvement and automation initiatives
Participate in team meetings and collaborative discussions