Process Excellence Senior Manager

Equinix • Toronto, ON

1d • CA$139,000 - CA$209,000

About The Position

The Process Excellence Senior Manager leads the redesign of selected value streams where AI can change how work gets done. Working with business leaders and forward-deployed engineers, the role examines current workflows, defines future-state processes, and determines where AI, automation, and human judgment can best contribute. The role focuses on redesigning work around outcomes and decisions rather than starting with tools, and supports measurable improvements in speed, quality, cost, and decision-making.

The position also helps develop and roll out Equinix management practices and an operating system that apply continuous improvement principles, drawing on lean principles and supported by practical tools. In priority areas, the Senior Manager coaches teams directly to adopt these practices in their day-to-day work. The role partners with business leaders, HR, and the Digital and Innovation Organization as part of the Process Excellence leadership team, with exposure to senior leadership.

Requirements

• 8–10 years of experience in operational excellence, process excellence, or change delivery in complex, global organizations, including leading cross-functional improvement work from start to finish.
• Working fluency in Lean, Six Sigma, BPM, and value stream methods, with the ability to apply them to redesign end-to-end workflows.
• Working knowledge of AI, analytics, automation, and digital platforms, with the ability to translate capabilities into business outcomes.
• Strong facilitation and coaching skills, with credibility working with directors and senior leaders.
• Experience developing or rolling out lean-based management practices and tools, and helping teams adopt them.
• Solid understanding of organizational behavior and what it takes to change habits and shared language.
• Comfort building without an established playbook and balancing structure with pragmatism.
• Bachelor’s degree in Business, Engineering, or equivalent experience.

Nice To Haves

• Hands-on experience with process or task mining.
• Experience partnering with HR on capability programs.
• Experience in technology, services, or infrastructure environments.
• Lean Six Sigma, change management, or comparable certification.

Responsibilities

• Facilitate sessions with business leaders and forward-deployed engineers to examine current workflows, identify bottlenecks, handoffs, and rework, and define future-state processes before solutions are built.
• Apply Lean, Six Sigma, BPM, value stream methods, and process and task mining to ground redesign in current operations and target measurable gains in speed, quality, cost, and decision-making.
• Guide business teams to design around decisions and outcomes and determine where AI, automation, and human judgment add the most value.
• Advise business leaders on where AI is applicable and raise or escalate concerns when a design merely speeds up an existing process.
• Connect business teams, the Digital and AI organization, and change efforts so opportunities progress from identification to deployment and adoption.
• Establish regular visibility into redesigned process performance to sustain gains and detect drift early.
• Apply the enterprise approach to prioritizing, framing, and launching value stream redesigns, and share lessons to improve the approach.
• Contribute to Equinix management practices and the operating system for daily continuous improvement, including visual management, structured problem solving, performance management, and standard work.
• Develop, with partners, the standards, templates, routines, and other tools that support management practices and can be adopted or adapted by teams.
• Partner with HR to align practices with company leadership expectations and ensure consistency in language, learning experiences, and capability pathways.
• Help create a shared language and mindset that make continuous improvement part of company operations.
• Coach and enable teams and leaders in priority areas so they can apply the practices and redesign approach themselves.
• Recommend which practices should be standardized enterprise-wide and which can vary by region or function, and propose where to start implementation.
• Support communities of practice in process redesign and AI-enabled improvement.
• Track practice maturity in supported areas, collect feedback on adoption and effectiveness, and feed findings back into the system.

Benefits

• Employee Assistance Program available to all employees.
• Health or healthcare insurance coverage, with life, disability, and voluntary or optional plans available depending on location.
• Retirement or savings plans, including US retirement plans and Canada DCPP, RRSP, and TFSA options.
• Accrued paid time off or vacation and personal time, plus paid holidays.
• Employees are eligible for a bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior