Process Engineer Mid-Level

USAA•San Antonio, TX

9d•Hybrid

About The Position

As a dedicated Process Engineer-Mid-Level, you will partner with cross-functional teams in the application of process engineering principles to design and/or optimize business processes and their overall performance. You will be responsible for consistently executing the Business Process Management (BPM) strategy. You will execute process improvement projects that sustainably improve member and employee experiences and business deliverables. You will identify and manage existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. You will follow written risk and compliance policies and procedures for business activities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX location. Relocation assistance is not available for this position.

Requirements

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience) may be substituted in lieu of degree.
4 years of process improvement and/or directly related business experience.
Demonstrated use of statistics, LEAN, Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements).

Nice To Haves

Proficient knowledge and demonstrated use of process engineering methodologies.
Knowledge of and experience in applying Business Process Management (BPM) principles.
Practical application/experience utilizing process mapping and data and analytical tools (i.e. Signavio, Excel, Minitab, etc.).
Foundational knowledge and experience utilizing Artificial Intelligence (AI) and/or automation applications.
3+ years’ experience in banking/financial services.
Lean Six Sigma (LSS) certification (yellow belt and/or green belt).
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Applies knowledge of the business and process engineering discipline to improve cost savings, improved quality, or increased production.
Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives guidelines to optimize the overall efficiency and effectiveness of the KPI.
Utilizes broad knowledge of customers, products and processes to support business problem analysis and determine the best methodology to resolve defect or issue.
Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization.
Serves as a resource to team members on escalated issues of a routine nature and navigates obstacles to deliver work products.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.