Process Enablement Intern (Charlotte, NC, Summer '27, Hybrid)
About The Position
The Process Enablement Intern supports the Employee Experience team with analytics, training effectiveness, automation, and workforce technology initiatives. The role offers hands-on experience improving processes used by associates and managers across Compass Group. The internship runs from May 17, 2027, through July 22, 2027, and is full-time at 40 hours per week, Monday through Friday. It is hybrid, with three days at Compass Group headquarters in Charlotte, North Carolina, and two days working remotely. This is a paid internship, but it is not eligible for paid time off or medical, dental, vision, or other benefits. Employment-based visa and permanent residency sponsorship are not available for this position.
Requirements
- Be a junior or above pursuing a degree in Business Analytics, Data Science, Finance, Human Resources, Operations, Information Systems, or a related program.
- Have a minimum GPA of 3.0.
- Strong presentation and communication skills, including the ability to translate technical solutions for non-technical audiences and translate data into business recommendations.
- Ability to take direction, execute effectively, work independently, and partner with teams.
- Self-driven, proactive problem solver with strong attention to detail and time management skills.
- Proficiency in Microsoft Office products, including Excel, PowerPoint, and Word.
Nice To Haves
- Experience with Power BI, Copilot, automation, or AI tools.
Responsibilities
- Support the Process Enablement portfolio through project coordination, research, documentation, prioritization, and measurement of outcomes and adoption.
- Analyze process, training, ticket, adoption, accuracy, cycle-time, and employee-experience data to identify trends, establish baselines, and measure improvement.
- Support entitlements, attendance, and other workforce process modernization initiatives.
- Identify and evaluate AI and automation opportunities, including AI agents, knowledge management, entitlement automation, self-service, and process analytics.
- Help develop and evaluate training and certification materials, including participation, completion, knowledge, adoption, and support-impact measures.
- Partner with Payroll, HR, Operations, Technology, Legal, and field stakeholders to gather requirements and support process improvements.
- Create and maintain process maps, job aids, dashboards, presentations, project updates, and other documentation.
- Assist with special projects and other team priorities as requested.
Benefits
- Paid internship position
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What This Job Offers
Job Type
Full-time
Career Level
Intern
