Documentation - Process Development and UAT Analyst

UnitedHealth Group • Tampa, FL

2d • $29 - $52 • Remote

About The Position

This role supports the Optum Care Eligibility Team by developing and maintaining operational documentation, designing standardized and efficient processes, and coordinating User Acceptance Testing (UAT) for eligibility data changes, system enhancements, and new health plan implementations. The analyst partners with business, operations, implementation, and technology teams to translate requirements into procedures, workflows, test scenarios, and sustainable controls. The role helps establish documentation, process, and testing standards that improve quality, consistency, readiness, and adoption.

This is a full-time, national remote position. Employees must be flexible to work any shift schedule during normal business hours of 8:00 a.m. to 5:00 p.m. local time; occasional overtime may be necessary. The role includes weeks of on-the-job training based on the hire’s skill level, aligned with the employee’s schedule and involving work and shadowing with team subject matter experts. Employees must maintain a secure, private remote work area and have access to an approved high-speed internet connection.

The hourly pay range is $29–$52, based on full-time employment and factors including local labor markets, education, work experience, and certifications. The employer offers a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma/GED or equivalent work experience.
• Must be at least 18 years of age.
• At least 2 years of eligibility operations experience.
• At least 1 year of experience supporting member eligibility data using the Facets eligibility processing platform.
• At least 1 year of experience developing operational documentation, procedures, workflows, or job aids.
• At least 1 year of project or UAT experience in an enterprise environment, including creating or handling test data and executing and validating test results.
• Experience translating business requirements into documented processes, acceptance criteria, test scenarios, or test cases.
• Intermediate proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to work a flexible schedule during holidays and peak periods from October through January.
• Ability to keep company-sensitive documents secure, if applicable.
• A dedicated work area separated from other living areas that provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
• Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

• Experience documenting end-to-end processes, including roles, handoffs, controls, dependencies, and exception paths.
• Experience with process mapping, procedure governance, document version control, and structured review and approval practices.
• Experience developing and executing UAT plans, scripts, traceability, and defect-management documentation.
• Experience managing multiple projects and responsibilities simultaneously in a fast-paced environment.
• Ability to understand and clearly articulate business and system functionality requirements, process flows, test cases, and test results.
• Written communication, facilitation, analytical, problem-solving, and stakeholder-management skills.

Responsibilities

• Create, organize, and maintain operational documentation, including standard operating procedures, desktop procedures, job aids, reference guides, decision documents, and process workflows.
• Partner with subject matter experts and business stakeholders to document current-state processes, identify gaps, and design clear, controlled future-state processes.
• Establish documentation standards, naming conventions, version-control practices, review cycles, and approval requirements to keep materials accurate and audit-ready.
• Facilitate process-development sessions to define roles, handoffs, inputs, outputs, controls, exception paths, and success measures.
• Translate business and system requirements into process documentation, user acceptance criteria, test scenarios, and test cases.
• Coordinate and execute UAT for OptumHealth member eligibility data loaded into Facets from varying eligibility processing platforms.
• Develop UAT plans, test cases, test scripts, traceability, and test-data requirements for implementations, enhancements, and defect fixes.
• Partner with Business Implementation Leads, operations teams, and project partners to confirm requirements, expected results, and testing scope.
• Fulfill test-data requests and coordinate member-data loads needed to support end-to-end testing.
• Analyze test results, research and troubleshoot variances, and communicate business impact, expected outcomes, and recommended next steps.
• Log, prioritize, and track defects through validation and closure; maintain evidence supporting test execution and results.
• Monitor, measure, and communicate documentation, process-development, and UAT status, risks, dependencies, decisions, and outcomes.
• Identify risks and process breakdowns early and maintain active engagement throughout the project and implementation lifecycle.
• Improve documentation and UAT practices to increase efficiency, consistency, and alignment with enterprise best practices.
• Plan and manage multiple priorities, deliverables, and stakeholder commitments in a fast-paced environment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase plan
• 401(k) contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED