Systems Support Engineer (UAT & Development)
About The Position
As a Systems Support Engineer, you will help ensure the stability, reliability, and production parity of non-production environments. You will work closely with development, QA, release management, and production operations teams to keep these environments closely aligned with production, available, and supportive of high-quality releases. You will help reduce outages and build systems and processes that engineers, testers, and stakeholders can trust. DRW is a diversified trading firm operating across global markets and multiple asset classes. The company emphasizes autonomy, integrity, innovation, curiosity, accountability, continuous improvement, and collaboration.
Requirements
- Bachelor’s degree in computer science, engineering, or a related STEM field.
- At least 2 years of experience managing and troubleshooting Linux-based systems.
- Demonstrated knowledge of network communications, including use of multicast networking.
- Experience applying operational best practices in Development and UAT settings.
- Experience with incident response and root cause analysis.
- Ability to coordinate multiple priorities under time pressure.
- Excellent written and verbal stakeholder communication skills.
- Experience with scripting or automation using languages such as Python, Bash, Go, Java, or JavaScript.
- Competence across technologies including cloud platforms, containerization, monitoring and alerting systems, and distributed messaging platforms.
- Exposure to AI coding assistants and agentic tools, including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting.
Nice To Haves
- Prior experience supporting electronic trading systems.
- Familiarity with technologies such as AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, and RabbitMQ.
- Experience with AI coding assistants and agentic tools such as Claude Code or Codex.
Responsibilities
- Increase and maintain parity between lower and production environments by standardizing tooling, infrastructure, and configurations.
- Implement monitoring, alerting, and incident response for UAT and Development environments.
- Reduce environment downtime and improve reliability during testing.
- Track and report on environment performance, including outage metrics and improvements delivered.
- Collaborate with production operations and development teams to share best practices and ensure consistent operations.
- Ensure the status and stability of lower environments to deliver operational excellence.
Benefits
- Annual discretionary bonus eligibility.
- Group medical insurance.
- Pharmacy coverage.
- Dental insurance.
- Vision insurance.
- 401(k) with discretionary employer match.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Health savings accounts.
- Flexible spending accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
