Systems Support Engineer (UAT & Development)

DRW • Chicago, IL

5d

About The Position

As a Systems Support Engineer, you will help ensure the stability, reliability, and production parity of non-production environments. You will work closely with development, QA, release management, and production operations teams to keep these environments closely aligned with production, available, and supportive of high-quality releases. The role focuses on reducing outages and building reliable systems and processes for engineers, testers, and stakeholders.

The successful candidate enjoys diagnosing problems and developing creative solutions, is comfortable with hands-on operational problem-solving, and is curious about the wider system context. They thrive in fast-moving delivery pipelines where uptime and stability are mission-critical, and are enthusiastic about learning through practical work, including exploring unfamiliar technologies.

Requirements

• Bachelor’s degree in computer science, engineering, or a related STEM field.
• At least 2 years of experience managing and troubleshooting Linux-based systems.
• Demonstrated knowledge of network communications, including multicast networking.
• Experience applying operational best practices in Development and UAT settings.
• Experience with incident response and root cause analysis.
• Ability to coordinate multiple priorities under time pressure.
• Excellent written and verbal stakeholder communication skills.
• Experience with scripting or automation using languages such as Python, Bash, Go, Java, or JavaScript.
• Competence across technologies spanning cloud platforms, containerization, monitoring and alerting systems, and distributed messaging platforms.

Nice To Haves

• Prior experience supporting electronic trading systems.
• Exposure to AI coding assistants and agentic tools, such as Claude Code or Codex, including hands-on use to automate operational tasks or accelerate development and troubleshooting.
• Experience with technologies such as AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, or RabbitMQ.

Responsibilities

• Increase and maintain parity between lower and production environments by standardizing tooling, infrastructure, and configurations.
• Implement monitoring, alerting, and incident response for UAT and Development environments.
• Reduce environment downtime and improve reliability during testing.
• Track and report on environment performance, including outage metrics and improvements delivered.
• Collaborate with production operations and development teams to share best practices and ensure consistent operations.
• Ensure the status and stability of lower environments to deliver operational excellence.

Benefits

• Annual discretionary bonus eligibility.
• Group medical, pharmacy, dental, and vision insurance.
• 401(k) with discretionary employer match.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Health savings accounts.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level