Process & Capability Improvement Analyst

Sprouts Farmers Market•Phoenix, AZ

About The Position

This role exists to build and improve the processes of the Merchandising organization — translating strategy into repeatable process, clear decision rights, and field-ready training. You will work horizontally across Merchandising, Merch Planning, Pricing, Space Planning, Supply Chain, and Operations — not owning any single domain but improving how all of them connect and integrate. You will document what exists, improve what is broken, and build the templates, guides, and accountability frameworks that help Merchandising teams work faster, cleaner, and with less ambiguity. The right candidate thrives in building infrastructure across a complex organization and has the influence skills to drive adoption through teams they do not directly manage. This role is designed to grow — from process execution toward capability architecture as the function matures.

Requirements

2–5 years in process improvement, business operations, analytics, or a related discipline
Demonstrated experience taking a broken or undocumented process from current state to improved, adopted future state — not just mapping what exists
Experience supporting business initiatives, pilots, or cross-functional projects preferred
Advanced Excel — required
Visio, Lucidchart, or skills with similar process mapping tools are expected
Strong analytical and problem-solving skills; ability to identify root cause and separate from symptoms
Process-oriented mindset with sharp attention to detail
Facilitation skills — able to run working sessions, process workshops, and cross-functional alignment meetings
Ability to synthesize complexity into clear, actionable guidance
Effective communication across levels, from analyst peers to senior leaders
Strong organizational skills with the ability to manage multiple workstreams simultaneously

Nice To Haves

Retail or CPG experience is a plus
Power BI — preferred; working knowledge acceptable
SQL and data fluency — nice to have; comfort reading and working with data is expected and necessary

Responsibilities

Map current-state merchandising processes end-to-end, from item setup and test execution to promotional planning and vendor onboarding
Identify gaps, handoff failures, and accountability breakdowns; propose and implement improvements with measurable outcomes
Build and drive process improvement adoption via documentation including processes maps, workflows that then become playbooks, job aids, decision guides, and scorecards for use at the appropriate user level
Partner with leadership to define and maintain decision rights frameworks that specify who owns what decision, under what conditions, with what authority, across Merchandising functions
Gather business requirements and translate them into process solutions and accountability frameworks
Design and maintain training and communication materials that make new and updated processes stick across the Merchandising organization
Support onboarding and process rollout efforts, translating documentation into practical guidance people can use in the field, and iterating based on feedback
Support the design, setup and execution of merchandising pilots and test initiatives
Track and analyze results against sales, margin, and KPI benchmarks
Synthesize findings into clear, actionable recommendations — not just data points
Develop and maintain reporting to monitor test performance and business trends across teams
Work in a matrix model across Merchandising, Planning, Pricing, Space Planning, Supply Chain, and Operations — aligning process standards without owning those teams' day-to-day work
Communicate process changes, insights, and recommendations clearly to stakeholders at multiple levels
Influence without authority — the hardest skill in this role is getting teams to change how they work; success depends on clarity, trust, and follow-through, not formal authority

Benefits

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
DailyPay - access earned wages before payday