Senior Process Improvement Analyst or Process Improvement Analyst

Boise State University • Boise, ID

2d • Hybrid

About The Position

The Office of Continuous Improvement (OCI) is seeking a Process Improvement Analyst or Senior Process Improvement Analyst to enhance efficiency and effectiveness across the Boise State campus. This role focuses on the people side of adopting changes required to realize operational efficiencies through projects and change management. The Senior role acts as a consultant, evaluating, planning, and implementing improvements. The position offers potential for hybrid and/or flexible scheduling after a six-month training period. This position is not eligible for Visa Sponsorship.

Requirements

• Experience with change management and facilitation.
• Experience with business process improvement.
• Excellent presentation skills with solid communication capabilities and practices, both oral and written.
• Good project management skills.
• Works well in a team environment.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.
• Proven experience in process improvement, leading and facilitating projects with a record of successful implementation.
• Experience using process improvement or project management methodologies.
• Broad strategic thinker, with a clear vision and direction of world-class change management.
• Successful working independently and as part of a team.
• Experience conducting employee focus groups to complement quantitative surveys.
• Excellent communication skills with the demonstrated ability to strike the right tone and select the best medium of messaging.
• A self-starter, driven by a standard of excellence.
• Commitment to lifelong learning through continual improvement, researching/studying disciplines relevant to this position.
• Bachelor's degree and 2 years experience or equivalent level of professional experience (for Process Improvement Analyst).
• Bachelor’s degree and 5 years experience or equivalent progressive professional experience (for Process Improvement Analyst, Senior).

Nice To Haves

• 3 years facilitation experience (for Senior role).
• 3 years project management experience (for Senior role).
• 3 years change management experience (for Senior role).
• 5 years of higher education experience (for Senior role).
• Experience working with and leading cross functional teams to improve processes and achieve milestones (for Process Improvement Analyst).

Responsibilities

• Solicit input and feedback from individuals and groups that directly utilize the business process to ensure that all nuances of the business needs are uncovered and considered in the solution.
• Identify where decisions may impact the campus community and gather cross-campus perspectives to obtain input, refine requirements, and bring the group to consensus.
• Utilize change management strategies to focus on the people side of project adoption.
• Employ approaches that help transition individuals to a future state.
• Maintain Bronco Hub training resources for campus.
• Ensure transparency and accuracy of provided information.
• Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc., resulting in significant business improvement and customer satisfaction.
• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
• Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion.
• Adapt facilitation style in order to engage a variety of group settings.
• Evaluate process improvement information, including policy and procedures, to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
• Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
• Assess the cultural landscape and adapt change management strategies, as appropriate.
• Provide updated Bronco Hub job aids for campus.
• Facilitate requests by planning, utilizing facilitation tactics including but not limited to agendas, deliverables, parking lots, etc to ensure the deliverables are met.
• Identify and provide input on process improvements to move the department forward.
• Preparation of monthly project scorecard reports, including visual project scorecard.
• Actively lead projects and provide individual contributions after key projects have been identified.
• Demonstrate thought leadership through participation or leadership of stakeholder/advisory groups and presentations.
• Consults with leaders and teams across the campus to identify, diagnose, and problem solve organizational development and effectiveness problems and solutions.
• Implements work group intervention strategies.
• Creates team processes for optimizing results.
• May supervise staff or have leadwork responsibilities.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level