Process Automation and PowerBI Developer

Amivero•Dc, DC

About The Position

The API Platform Operations and Automation Engineer supports the reliable operation and continuous improvement of the platform. This mid-level role combines hands-on platform operations with technical support for API consumers and producers. The engineer troubleshoots REST API and platform issues, supports deployments and routine maintenance, and helps improve infrastructure-as-code, configuration-management, and containerized deployment capabilities. The role identifies recurring customer-support and operational needs and translates them into practical improvements, which may include documentation, process changes, scripts, lightweight automation, or platform enhancements. The engineer works closely with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners. The role is not primarily an evangelist or front-line customer-service role, but requires clear communication of technical findings and participation in customer-support activities when needed. The position builds and maintains automations using Power Apps, Power Automate, Python, Node.js, or shell scripting; integrates Microsoft 365 tools and APIs; and tests, monitors, troubleshoots, and documents automated workflows. It also supports REST API troubleshooting and validation, platform operations and recovery across AWS and Linux environments, Apigee-related troubleshooting, CI/CD pipelines, infrastructure as code and configuration management, and containerized deployments and release management. U.S. citizenship is required to obtain Public Trust. DHS USCIS Public Trust is preferred. A bachelor's degree in a related field and at least four years of relevant experience are required, or an equivalent combination of education and experience consistent with the applicable contract LCAT.

Requirements

U.S. citizenship required to obtain Public Trust; DHS USCIS Public Trust is preferred.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field and a minimum of four years of relevant experience, or an equivalent combination of education and experience consistent with the applicable contract LCAT.
Demonstrated hands-on experience designing, building, testing, and supporting Microsoft Power Platform solutions, particularly Power Automate and Power Apps.
Experience integrating Microsoft 365 tools such as Outlook, SharePoint, Teams, and Excel to support business processes.
Experience developing workflows with conditional logic, approvals, notifications, reminders, exception handling, and status tracking.
Experience configuring SharePoint lists or comparable data sources to support applications, request management, and reporting.
Working knowledge of Power Fx and Power Automate expressions, including data transformation and validation.
Ability to translate business needs into clear process maps, workflow rules, and maintainable automation solutions.
Understanding of Power Platform environments, solutions, connections, permissions, and deployment practices.
Ability to troubleshoot failed workflows, investigate integration issues, and implement corrective actions.
Working knowledge of REST APIs, HTTP methods and status codes, JSON, authentication, and common integration errors.
Experience testing solutions with users and documenting expected behavior, exceptions, and support procedures.
Understanding of security, privacy, accessibility, and data-handling considerations for applications and automated workflows.
Strong written and verbal communication skills, including the ability to explain technical findings to technical and non-technical stakeholders.
Ability to work independently and collaboratively with infrastructure staff, customer-support teams, and government partners.
Enthusiasm for continuous learning, process improvement, reliable operations, and reducing unnecessary manual work.

Nice To Haves

Experience developing operational reports or dashboards using Power BI, Excel, Power Query, or comparable tools.
Familiarity with PowerShell, Python, JavaScript, or shell scripting for limited automation and integration tasks.
Experience supporting an API gateway or enterprise API management platform, particularly Apigee.
Familiarity with AWS, Linux, CI/CD, or infrastructure automation tools.
Experience supporting DHS, USCIS, or another federal government program.
Relevant Microsoft Power Platform or comparable automation certifications.

Responsibilities

Identify recurring support and operational problems and recommend practical process, documentation, automation, or platform improvements.
Build and maintain automations using Power Apps, Power Automate, Python, Node.js, or shell scripting.
Integrate Outlook, SharePoint, Teams, Excel, and APIs to automate intake, approvals, notifications, status tracking, and reporting.
Test, monitor, troubleshoot, and document automated workflows, including business rules, exception handling, permissions, and support procedures.
Troubleshoot escalated REST API issues involving authentication, access, connectivity, payloads, and gateway errors, and support API validation as needed.
Support platform operations, deployments, maintenance, and recovery across AWS and Linux environments, keeping operational runbooks current.
Troubleshoot networking, load balancing, security groups, and availability issues affecting Apigee.
Develop and maintain CI/CD pipelines using Jenkins, Harness, GitHub Actions, or comparable tools.
Support infrastructure as code and configuration management using Terraform and Ansible.
Support containerized deployments and release management using Docker, Kubernetes, and Helm.
Work with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners.
Communicate technical findings clearly and participate in customer-support activities when needed.