Process Automation & AI Solutions Specialist

U.S. Bank • Minneapolis, MN

3d • Hybrid

About The Position

The Process, Transformation & Automation team is a central resource to support identification and evaluation of Artificial Intelligence & Machine Learning (AI/ML), Automation, and Process improvement opportunities. The team solves challenging and complex operational problems across various functions, providing a broad exposure across Operations. Simplification, speed, and efficiency is a critical part of our strategy, and as a Process Automation and AI Solutions Specialist, you will play a critical role in driving our strategy forward. You will collaborate closely with cross-functional teams and leadership to identify opportunities and translate them into actionable plans and ensure their effective execution. Your expertise in process analytics, AI/ML technologies, automation, and problem-solving will be essential to deliver results and achieve our business objectives. You will work in a collaborative fashion with a large cross section of stakeholders, partners and other SMEs. You must be able to combine a high-level strategic approach, with an ability for detailed and hands-on discovery work needed for the success of the business. Work includes analyzing and measuring the effectives of existing business processes and developing sustainable, repeatable, and quantifiable improvements. This role requires working from one of the posted U.S. Bank locations three (3) or more days per week

Requirements

• Bachelor's degree, or equivalent work experience
• Eight to 10 years of related experience

Nice To Haves

• Strong analytical and problem-solving skills with the ability to gather and interpret data to inform decision-making.
• Experience with implementing Artificial Intelligence & Machine Learning (AI/ML) and Automation solutions
• Effective verbal and written presentation and communication skills.
• Exceptional leadership skills with the ability to motivate and inspire cross-functional teams and influence without authority.
• Ability to multitask, prioritize effectively, manage competing priorities, and comfortable working through ambiguity.
• Ability to work closely with colleagues at all levels, from senior business leaders to front line staff.
• Ownership mindset and doer mindset.
• Experience in management consulting.
• Training/certification in Lean Management System, Lean Six Sigma, and Process improvement methodologies/tools.

Responsibilities

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.
• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.
• Collaboration and partnership with Business Lines.
• Foster strong working relationships with various departments and SMEs.
• Support to business line leaders to ensure adoption and integration of new processes while promoting standards and tools for ongoing use within the business.
• Provide guidance and support to teams in navigating through change and uncertainty.
• Establish KPIs to measure effectiveness of improvement initiatives.
• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.
• Build collaboration and partnerships with Finance & Risk Partners

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level