Senior Process Automation Specialist
About The Position
RBC Insurance Technology is seeking to hire a Senior Process Automation Specialist for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications used in the insurance line of business. With a unique blend of technical expertise and industry-specific knowledge, this team plays a critical role in ensuring the seamless operations of digital services that cater to both the business's internal and external stakeholders. The Senior Process Automation Specialist is Team Lead for the Process Analysts team within the Insurance Technology Platform Support - Operations Management Team, driving automation initiatives, optimizing workflows, and enhancing operational efficiency. This role will focus on identifying opportunities for automation, implementing process improvements, and ensuring seamless integration of automation solutions across operations, SRE, and operations management teams. The Senior Process Automation Specialist will lead strategic automation projects, mentor process analysts, and collaborate with cross-functional teams to modernize operations using tools such as Ansible, ServiceNow, Jira, and ML\AI-driven automation frameworks.
Requirements
- 5+ years of experience in process automation, IT operations, or workflow optimization roles, with at least 1 year of leadership experience.
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field
- ITIL Foundation Certification or equivalent experience in ITSM practices.
- Proven expertise in automation tools such as Ansible, Python scripting, Terraform, ServiceNow, Jira automation and use of GenAI toolsets.
- Experience in driving enterprise-wide automation adoption and managing large-scale process, AI and Agentic AI automation initiatives.
Nice To Haves
- Insurance industry experience
- ServiceNow Certified Implementation Specialist (CIS) or ServiceNow System Administrator Certification.
- Agile or Scrum certification (Certified ScrumMaster, SAFe).
- AI/ML or RPA certifications related to intelligent automation.
Responsibilities
- Lead and mentor the Process Analysts team, providing guidance on best practices in process automation and operational efficiency.
- Define team goals, ensure alignment with organizational priorities, and drive a culture of continuous improvement.
- Design, develop, and maintain dashboards and reports that provide insights into operational performance.
- Oversee and create process documentation, automation roadmaps, and reporting to senior leadership.
- Maintain proper documentation for all automated workflows, ensuring audit readiness and transparency.
- Identify and implement end-to-end process automation solutions to streamline IT operations, ticket management.
- Spearhead process improvements for Enterprise and In-house automation product adoption, ensuring efficient integration and utilization.
- Work with cross-functional teams, including Infrastructure, SRE, DevOps, IT Operations, and Business Units, to align automation initiatives with business needs and enhance reliability and efficiency through process automation.
- Collaborate with leadership to define KPIs and success metrics for automation projects and continuous improvement efforts.
- Drive adoption of automation tools and products such as Ansible, Python scripting, ServiceNow automation, and machine learning-based optimizations.
- Optimize Jira workflows, dashboards, and automation rules to improve work tracking and reporting efficiency.
- Analyze data trends and patterns to support process improvement initiatives.
- Identify and mitigate risks associated with automation changes and new tool integrations.
- Identify cost-saving opportunities through process automation and efficiency improvements.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
