Process Automation - AI Servers Technical Support- Round Rock, TX

Dell Technologies • Round Rock, TX

12d

About The Position

Join Dell’s Infrastructure Services organization and help shape AI Server Technical Support. As part of the AI Support Services team in Round Rock, Texas, this role supports the global AI Server customer base by building intelligent automations and agentic AI workflows. The position works cross-functionally with Service Delivery, Repair Operations, and Engineering to automate resolution processes, eliminate manual work, and accelerate service delivery.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field; Master's degree in Cybersecurity.
• Strong analytical, problem-solving, and independent learning skills.
• Proficiency in programming with Python, JavaScript, or TypeScript and version control with Git/GitHub.
• Experience with automation platforms, APIs, REST services, and system integrations.
• Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs.

Nice To Haves

• Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL.
• Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives.

Responsibilities

• Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions to improve efficiency.
• Build and deploy agentic AI solutions and autonomous workflows that interact with business systems.
• Integrate automation technologies with enterprise platforms such as Salesforce, SharePoint, and internal applications.
• Partner with stakeholders to identify automation opportunities and optimize business processes.
• Test, monitor, document, and continuously enhance automation solutions while staying current on emerging AI and automation technologies.

What This Job Offers

• Job Type: Full-time