Process Architect

Oracle•Nashville, TN

26d

About The Position

Oracle Cloud Infrastructure (OCI) operates highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team helps sustain OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale. The role is part of a technically rigorous organization focused on operational excellence, disciplined processes, and continuous improvement, with infrastructure reliability, safety, and execution quality as foundational priorities. The Process Architect designs and documents end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains. The role translates complex technical and operational workflows into clear, accurate, actionable documentation for a globally distributed operations workforce. It authors and maintains SOPs, MOPs, EOPs, emergency response procedures, and engineering standards, and manages document lifecycle activities such as version control, change tracking, peer reviews, and audit readiness. The position collaborates with facilities engineering, automation, and IT teams to integrate operational documentation into Oracle’s digital knowledge and workflow platforms. It also supports continuous improvement by identifying process gaps, incorporating operational feedback and incident learnings, and updating documentation to promote safer and more reliable execution. The role may define system specifications, perform process or functional analysis, engage with business and process subject matter experts, and advise teams on project resources, deliverables, and plans.

Requirements

Exceptional technical writing and information architecture skills, including the ability to synthesize complex operational and technical workflows into clear, compliant, globally accessible documentation.
Strong change-management and stakeholder-engagement capability, including translating operational objectives and risk considerations into structured, measurable, adoptable standards.
Solid project execution and organizational skills, including managing documentation initiatives across multiple workstreams, priorities, and stakeholders.
Hands-on experience with digital documentation and process tools such as Confluence, SharePoint, Visio, and BPM or workflow platforms.
Experience supporting knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.

Responsibilities

Define system specifications needed to roll out flexible business models and understand related business objectives.
Perform process or functional analysis to identify gaps against specifications, raise issues with management for resolution, and ensure business specifications are fulfilled.
Engage day to day with business and process subject matter experts.
Advise and consult with business teams on prioritizing people resources, addressing project team problems, meeting deliverables, and developing and presenting project plans for stakeholder agreement.
Design and document end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains.
Translate complex technical and operational workflows into clear, accurate, actionable documentation for a globally distributed operations workforce.
Author and maintain SOPs, MOPs, EOPs, emergency response procedures, and engineering standards, ensuring consistency, usability, and technical accuracy.
Ensure documentation aligns with applicable industry standards and frameworks, including ITIL, ISO 27001 / 14001, ASHRAE, NFPA, Uptime Institute Tier guidelines, and Oracle internal security and compliance requirements.
Manage document lifecycle activities, including version control, change tracking, peer review coordination, and audit readiness for internal and external compliance needs.
Collaborate with automation, IT, and facilities engineering teams to integrate operational documentation into Oracle’s digital knowledge and workflow platforms.
Identify process gaps, incorporate operational feedback and incident learnings, and update documentation to support safer, more reliable execution.
Apply relevant theories to policies and the operating environment to complete assignments effectively and efficiently.
Support knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Life insurance and AD&D
Supplemental life insurance for employee, spouse, or child
Health care and dependent care flexible spending accounts
Pre-tax commuter and parking benefits
401(k) savings and investment plan with company match
Paid time off, with flexible or accrued vacation depending on employee eligibility and position
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance
May be eligible for bonus and equity