Process Application Specialist

Quaker Houghton

2d

About The Position

The Process Application role is responsible for providing specialized product and application expertise to support frontline sales, business development teams, and customers. This position partners with commercial and technical functions to optimize product performance, resolve application challenges, and drive continuous improvement in solution effectiveness and customer satisfaction.

Requirements

• Expert-level product and application expertise.
• Ability to support frontline sales, business development teams, and customers.
• Partnership with commercial and technical functions.
• Root-cause analysis, validation, and corrective action follow-up skills.
• Experience in developing and implementing best practices, testing methods, and application guidelines.
• Collaboration with Sales, Key Account Management, and Technical functions.
• Conducting technical audits and preparing reports.
• Monitoring and reporting key performance indicators.
• Adherence to EHS, quality, and compliance standards.
• Accurate documentation maintenance.
• Accountability for professional development through the Individual Development Plan (IDP) process.

Responsibilities

• Provide expert-level process and application support to customers and internal teams, ensuring optimal use and performance of products in various manufacturing environments.
• Resolve complex technical or application issues escalated from the field through root-cause analysis, validation, and corrective action follow-up.
• Develop and implement best practices, testing methods, and application guidelines to ensure consistency, safety, and quality in product use.
• Partner with Sales, Key Account Management, and Technical functions to identify improvement opportunities, optimize total cost of ownership (TCO), and support new product trials or introductions.
• Conduct technical audits, prepare reports, and communicate findings to internal and customer stakeholders.
• Monitor and report key performance indicators related to trials, customer satisfaction, cost savings, and issue resolution.
• Ensure adherence to EHS, quality, and compliance standards in all application activities.
• Maintain accurate documentation and demonstrate accountability for professional development through the Individual Development Plan (IDP) process.

Benefits

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees