Application Specialist
YOUNGWILLIAMS INC•Jackson, MS
•Onsite
About The Position
The Application Specialist provides outstanding customer service to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.
Requirements
- Customer service experience preferably in a call center environment
- Data entry and typing experience. Must be able to type at least 20 WPM
Responsibilities
- Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
- Accepts telephonic applications for public assistance programs
- Screens applicants to determine if active case exists or application is pending
- Uses multiple complex computer systems to research, validate, update, and maintain case information
- Provides information to callers, including rights and responsibilities
- Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
- Regular and timely attendance
- Other duties as assigned
Benefits
- Eligible for Bonuses based on hours worked
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
