VisionLink Application Specialist

Western States Equipment•Meridian, ID

About The Position

The VisionLink Application Specialist is an experienced, customer‑facing role responsible for leading the onboarding, adoption, and ongoing utilization of VisionLink solutions for construction customers. This position serves as a trusted resource by translating VisionLink data into actionable insights that improve equipment utilization, uptime, and operational efficiency across all customers engaged with VisionLink. This position operates independently and partners closely with Worksite Sales, CI Technology Support, and Operations teams to ensure VisionLink is effectively applied to customer workflows and business objectives across the organization.

Requirements

Proficient use of Microsoft Office Suite required.
Ability to design and deliver presentation material in an efficient, effective manner.
Experience with or ability to quickly learn various software systems.
Ability to develop and provide out-of-the-box solutions to clients.
Proven skills in written and verbal communications, planning, and organizing.
Ability to apply logic and analytical reasoning skills to solve problems.
Must be a self-starter with a strong sense of urgency to meet the challenges of a fast-paced business environment.
Strong working knowledge of VisionLink and construction equipment operations.
Ability to analyze and explain telematics data in a clear, customer‑focused manner.
Ability to support multiple customers and initiatives concurrently.
Effective collaboration skills across Sales, Operations, and Technology teams.
Proof of high school diploma or General Education Degree (GED) required.
Minimum of two years supporting, selling or utilizing telematics fleet solutions required.
Minimum of two years experience in heavy equipment industry or similar experience required.

Nice To Haves

Associate or bachelor’s degree preferred, or equivalent experience preferred.
Minimum of two years experience delivering customer training or technology enablement preferred.
VisionLink or telematics platform experience strongly preferred.

Responsibilities

Leads VisionLink onboarding and training for construction customers, including system configuration, asset organization, and workflow alignment.
Delivers tailored VisionLink training sessions based on customer roles, fleet complexity, and operational needs.
Reinforces best practices for VisionLink usage to drive sustained adoption and value realization.
Serves as a subject‑matter resource for VisionLink features, subscriptions, and construction use cases.
Supports internal training efforts to improve VisionLink knowledge across Sales and Support teams.
Partners with Worksite Sales to support VisionLink demonstrations, value conversations, and customer presentations.
Supports VisionLink adoption across all engaged customers, ensuring consistent experience and outcomes.
Translates VisionLink data into actionable insights related to utilization, idle reduction, maintenance planning, and uptime.
Supports customer follow‑ups focused on adoption progress, optimization opportunities, and expanded usage.
Assists in identifying opportunities to grow VisionLink usage across fleets, projects, or locations.
Collaborates closely with CI Technology Support and Operations teams to ensure a consistent and effective VisionLink customer experience.
Troubleshoots VisionLink adoption challenges and coordinate resolution across internal support resources.
Maintains accurate documentation of system configurations, training activities, and customer interactions.
Provides feedback on customer needs, adoption barriers, and process improvement opportunities.
Follows established processes, safety expectations, and documentation standards.