Process and Program Manager, Legal & Compliance

Chubb • Philadelphia, PA

4d

About The Position

The Process Improvements and Programs Manager is responsible for identifying and leading process improvement initiatives as well as leading programs in the Legal and Compliance group. This role involves managing multiple project plans, timelines, and budgets concurrently, utilizing advanced analytical skills, and applying Six Sigma-type methodology to drive continuous improvement. The manager will also be responsible for the end-to-end management of various L&C programs with minimal supervision, including the Continuing Legal Education (CLE) program, the summer internship program, leadership events, and serving as a liaison with the L&C Advisory Council. Additionally, the role involves managing the global L&C employee roster, creating organization charts, and developing knowledge-sharing resources.

Requirements

• 7+ years of professional experience
• 3+ years of leadership in process improvement and project management
• Advanced analytical and data mining skills (Excel and other tools)
• Strong technical skills, including proficiency in Microsoft Office tools (Word, PowerPoint, Visio and SharePoint).
• Logistics, scheduling, and materials management skills for programs and events
• Strong organization, written and verbal communication skills
• Ability to take initiative to identify areas where operational improvements are needed and to work with minimal to no supervision
• Solution-oriented, Self-starter, problem solver
• Ability to create content using multimedia tools.

Nice To Haves

• Six Sigma Green Belt/Black Belt certification is a plus
• Video editing experience a plus.

Responsibilities

• Identify areas within the L&C group for potential process improvements.
• Lead the analysis, planning, and execution of process improvement initiatives, ensuring benefits are realized and processes remain controlled.
• Develop and manage multiple project plans, timelines, and budgets concurrently.
• Utilize advanced analytical skills and tools to mine data and address process review questions.
• Apply Six Sigma-type methodology to identify root cause of process issues, implement data-driven solutions, and drive continuous process improvement.
• Assume responsibility for end-to-end management of L&C programs with minimal supervision.
• Develop agendas, and manage logistics, schedules and communications for programs.
• Lead and manage the Continuing Legal Education (CLE) program, including developing, selecting and booking programs, communicating with outside law firm presenters, and managing the CLE platform.
• Co-Chair the summer internship program, including supervising interns, collecting assignments, identifying and booking presentations, planning social activities and providing performance feedback.
• Lead technical and program aspect of large-scale leadership events, including Town Hall-style meetings.
• Serve as liaison with the L&C Advisory Council to effectuate and support its programs and initiatives, focusing on maximizing staff participation.
• Manage the global L&C employee roster to ensure accurate and up-to-date records of staff roles, reporting lines, and contact details.
• Produce and update L&C organization charts using the roster and seeking and incorporating feedback from senior leaders.
• Identify and drive the creation and management of knowledge-sharing resources, such as internal intranet sites, templates, playbooks, and FAQs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees