Process and Program Manager, Legal & Compliance

Chubb•Philadelphia, PA

About The Position

The Process Improvements and Programs Manager is responsible for identifying and leading process improvement initiatives as well as leading programs in the Legal and Compliance group. This role involves taking proactive steps to develop and manage multiple project plans, timelines, and budgets concurrently, while demonstrating strong communication skills and the ability to effectively resolve stakeholder conflicts. The manager will utilize advanced analytical skills and use Excel and other tools to mine data and address process review questions, applying Six Sigma-type methodology to identify root causes of process issues, implement data-driven solutions, and drive continuous process improvement. Additionally, the role assumes responsibility for end-to-end management of L&C programs with minimal supervision, including developing agendas, managing logistics, schedules, and communications.

Requirements

Strong communication skills
Ability to effectively resolve stakeholder conflicts
Advanced analytical skills
Proficiency in Excel and other data analysis tools
Experience with Six Sigma-type methodology
Ability to manage multiple project plans, timelines, and budgets concurrently
Ability to manage L&C programs with minimal supervision
Experience managing Continuing Legal Education (CLE) programs
Experience co-chairing internship programs
Experience leading technical and program aspects of large-scale leadership events
Experience serving as liaison with advisory councils
Experience managing employee rosters and creating organization charts
Experience creating and managing knowledge-sharing resources

Responsibilities

Identify areas within the L&C group for potential process improvements.
Lead the analysis, planning, and execution of process improvement initiatives, ensuring benefits are realized and processes remain controlled.
Develop and manage multiple project plans, timelines, and budgets concurrently.
Effectively resolve stakeholder conflicts.
Utilize advanced analytical skills and use Excel and other tools to mine data and address process review questions.
Apply Six Sigma-type methodology to identify root cause of process issues, implement data-driven solutions, and drive continuous process improvement.
Assume responsibility for end-to-end management of L&C programs with minimal supervision.
Proactively develop agendas, and manage logistics, schedules and communications for programs.
Lead and manage the Continuing Legal Education (CLE) program, including developing, selecting and booking programs, communicating with outside law firm presenters, and managing the CLE platform.
Co-Chair the summer internship program, including supervising interns, collecting assignments from L&C colleagues, identifying and booking presentations and other content for interns, planning social activities and providing performance feedback.
Lead technical and program aspect of large-scale leadership events, including Town Hall-style meetings.
Serve as liaison with the L&C Advisory Council to effectuate and support its programs and initiatives, focusing on maximizing staff participation by tracking attendance, analyzing engagement data, and implementing strategies to boost involvement.
Continuously seek ways to enhance participation and improve program outcomes.
Manage the global L&C employee roster to ensure accurate and up-to-date records of staff roles, reporting lines, and contact details.
Regularly update and maintain employee roster resources to support effective communication, workforce event planning, and organizational transparency.
Produce and update L&C organization charts using the roster and seeking and incorporating feedback from senior leaders within the global L&C group.
Identify and drive the creation and management of knowledge-sharing resources, such as internal intranet sites, templates, playbooks, and FAQs to enhance learning and development within the L&C group.