Procedure Scheduler - Endocrinology

Sutter Health•San Francisco, CA

19h•Onsite

About The Position

Regulates and maintains patient appointment schedules for Endocrinology outpatient procedures and also for outpatient infusions at ambulatory surgery centers. These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). Job Description modifications for union represented position are subject to CBA guidelines.

Requirements

HS Diploma or General Education Diploma (GED)
2 years of recent experience.
Organizational and multi-tasking skills.
Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.
Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion.
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
Ability to work with others in a flexible and cooperative manner.
Ability to maintain composure during challenging interpersonal interactions.
Active listening skills; including interpersonal skills and telephone communication.
Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.

Responsibilities

Schedules patients for ultrasounds, biopsies, and outpatient infusions at ambulatory surgery centers
Schedules patients with requests from physicians.
Schedules patients with faxed requests.
Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions.
Acts as liaison between medical offices, nurses, and physicians when booking any patients.
Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility.
Informs staff and physicians of patient arrivals, cancellations and concerns.
Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients.
Answers general questions from patients and staff.
Checks fax machine daily for orders and patient information pertaining to schedule exam.
Faxes appropriate paperwork.
Participates in continuous quality improvement activities.