Procedure Scheduler

Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, AZ

2h

About The Position

The Procedure Scheduler schedules in-office procedures in accordance with department policies and timelines. The role involves confirming patient demographic and insurance information, including eligibility and authorization requirements, and communicating with patients about authorizations, financial counseling, and scheduling. The scheduler responds to patient questions and concerns, relays clinical instructions, handles incoming calls and requests, coordinates appointment cancellations, and maintains accurate records in the practice management system and EMR while protecting confidential information and complying with HIPAA guidelines.

Requirements

• Two years of experience in the healthcare field.
• Minimum one year of experience in scheduling or insurance verification.

Nice To Haves

• Previous call center experience is preferred.
• Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred.

Responsibilities

• Schedule in-office procedures within the required timeframes established by department policies and procedures.
• Update and confirm patient demographic information and insurance eligibility, including authorization requirements needed for successful claims processing.
• Communicate with patients regarding authorization, financial counseling, and scheduling.
• Respond to patient questions and complaints, resolve problems, and maintain high patient satisfaction.
• Communicate clinical instructions needed for appointments and procedures.
• Answer and resolve incoming calls and requests in a timely and accurate manner.
• Triage and relay necessary messages to appropriate staff members.
• Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately update patient information in the practice management system and EMR, and complete required documentation of work.
• Maintain strict confidentiality of health records and member information and comply with HIPAA guidelines.
• Perform other duties as assigned.

Benefits

• Competitive health and welfare benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan after six months of service with company match; part-time employees are included.
• Employee Assistance Program available 24/7.
• Employee Appreciation Days.
• Employee Wellness Events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed