Problem Resolution Specialist- MLT Preferred
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You’ve got a passion for providing problem solving support on issues such as sample integrity, volume, test clarification, patient name discrepancies and/or questionable results. You’re personable, professional, and a strong resource for specimen and testing information to both clients and CPL locations. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. This opportunity is- Location: Houston, Texas Status: Full-time Days: Monday-Friday Hours: 8am-5pm Benefit Eligible
Requirements
- High School Diploma or equivalent
- Previous phlebotomy training or experience
- Excellent communication skills
- Ability to work in a fast-paced environment
- Basic computer and data entry skills
Nice To Haves
- 2+ years of laboratory training or experience in specimen collection and processing
- Certification from the American Society of Phlebotomy Technicians
- Associate’s degree in laboratory science or medical laboratory technology from an accredited institution
Responsibilities
- Provide exceptional patient care and customer-focused service.
- Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.
- Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).
- Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.
- Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.
- Provide specimen requirements, reference ranges and information on specimen stability.
- Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.
- Correctly identify proper tubes, containers, transport media and storage temperature for each test type.
- Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.
- Communicate with laboratory staff and customer service to ensure quality patient care.
- Ensure proper specimen processing, labeling, and test ordering.
- Champion safety, compliance, and quality control.
Benefits
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your eligible dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) that includes a generous company match
- A sense of belonging – we are a community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
