Problem Resolution Specialist
About The Position
This role is for a Problem Resolution Specialist who is essential to the patient care process by ensuring laboratory specimens are properly processed, prepared, routed, and stored. The specialist will identify and implement solutions for issues that arise, working in a laboratory environment with biological hazards and PPE requirements. A key aspect of this role is championing safety, compliance, and quality control. The position is full-time, located in Memphis, TN, with hours from 10 pm to 6:30 am, Monday-Friday, with rotating weekends and holidays. This role involves routine access to Protected Health Information (PHI), requiring employees to maintain strict confidentiality and adhere to privacy and security standards.
Requirements
- High School Diploma or equivalent
- Previous training or experience in specimen collection or processing
- Strong reading, writing, and analytical skills
- Ability to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.
Nice To Haves
- 1 - 2 years of related experience in clinical laboratory, data entry, or production
Responsibilities
- Perform a vital part of the patient care process by making sure laboratory specimens are properly processed, prepared, routed, and stored
- Recognize when corrective action is needed and implement effective solutions
- Work in a laboratory environment with biological hazards and PPE requirements
- Champion safety, compliance, and quality control
Benefits
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
