Problem Resolution Coordinator

Quest Diagnosticsorporated • Lenexa, KS

2d • Onsite

About The Position

The Problem Resolution Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. This role collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Requirements

• Associates degree required
• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Previous data/analytics experience
• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast paced, production environment
• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and be able to change

Nice To Haves

• BS preferred

Responsibilities

• Review Test in Question orders from physicians
• Handles specimens for retrieval, banking, add-ons, pending lists
• Data analysis
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree