Problem Resolution Coordinator
the Client•Lenexa, KS
•Onsite
About The Position
The Problem Resolution Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.
Requirements
- PC skills in Excel and Word applications with ability to extract and analyze data
- Maintains composure while working under pressure
- Reflects good judgment at all times when determining what action to take when resolving problems
- Adheres to core values, safety and compliance policies and procedures
- Demonstrates strong interpersonal skills that foster a positive environment
- Demonstrates flexibility and ability to adapt to change
- Previous data/analytics experience
Nice To Haves
- Medical background preferred, which includes medical terminology applicable to a clinical laboratory
Responsibilities
- Review Test in Question orders from physicians
- Handle specimens for retrieval, banking, add-ons, and pending lists
- Perform data analysis
- Research, respond, record, and submit additional errors regarding department quality to the department supervisor or manager as needed
- Demonstrate ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g., specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
